HRBP (Retail)

7 days ago

Petaling Jaya, Selangor, Malaysia BTI Executive Search Pte Ltd Full time
  • Lead HR operations for 200+ retail stores, ensuring alignment with business goals and corporate culture during change management processes.
  • Work closely with Store Managers to drive performance, implement improvements, and enhance customer satisfaction while navigating change.
  • Take charge of retail training programs, focusing on staff competencies, sales growth, and service standards amidst business change.
  • Lead a team of 3 direct reports to deliver training initiatives, ensuring objectives are met during the transition.
  • Design and implement innovative recruitment strategies for store-level roles, ensuring smooth onboarding through change periods.
  • Leverage digital tools, social media, and local outreach to attract diverse candidates during business transformation.
  • Partner with the Head of Operations and General Manager to drive HR initiatives that align with business goals through transformation.
  • Provide HR support to regional stakeholders, offering insights into talent management, performance, and organizational development.
  • Anticipate HR challenges and identify opportunities to improve business performance during the change management process.
  • Manage P&L understanding and sales training, optimizing profitability and fostering a high-performance culture in stores during change.
  • Lead employee relations, conflict resolution, and disciplinary actions while maintaining morale and engagement during transformation.
  • Oversee talent acquisition, succession planning, and retention strategies to ensure a strong talent pipeline throughout the change process.
  • Travel across Malaysia to support stores, conduct training, build relationships, and ensure alignment with regional HR strategies during periods of change.
Requirements:
  • Extensive experience in retail HR, with a background in managing large-scale retail operations
  • A strong understanding of retail operations, from store management to staff performance, with a passion for training and developing talent.
  • Excellent communication skills, with the ability to influence at all levels of the business, including regional stakeholders and senior leaders.
  • A solid grasp of P&L management and the ability to drive sales performance and operational improvements.
  • Experience in designing and delivering sales training and employee development programs.
  • Someone who is highly proactive, can work autonomously, and is comfortable in a fast-paced, complex environment.
  • Ability to travel frequently across Malaysia to engage with store teams and provide on-site support.

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