Operations Manager

about the company

Randstad is partnering with a prestigious, established Malaysian F&B group that is embarking on its most ambitious project yet: launching a new, high-end, multi-concept fine dining destination in the heart of Kuala Lumpur.

This group is a purpose driven F&B house building unique dining experiences from neighbourhood favourites to nightlife destinations, and are committed to defining the next generation of Malaysian hospitality. You will be joining a highly experienced leadership team, including a recently appointed General Manager, to build the operational framework from the ground up.

about the job

Key Responsibilities:

Pre-Opening & Project Management

• Lead a critical pre-opening phase focused on concept testing, developing Standard Operating Procedures (SOPs), and optimising service flow
• Work closely with the General Manager (GM) to translate the conceptual vision into concrete, scalable operational strategies
• Assist in final recruitment and service training for the team of 20-30 personnel

Operational Leadership & Management

• Directly manage and lead the entire outlet team staff), ensuring seamless service flow, proper venue presentation, and adherence to brand standards
• Oversee opening and closing procedures, including safety inspections, cash handling, and reconciliation
• Conduct regular service audits to ensure guest satisfaction and consistency in service delivery
• Participate in new outlet setup and operational planning when required

Staff Management & Training

• Identify and recruit top talent to ensure a strong staffing pipeline that supports uninterrupted customer experience
• Train, coach, and mentor team members on service standards, SOP's, and performance expectations
• Create effective shift schedules and ensure optimal staff deployment
• Provide continuous feedback and conduct regular performance evaluations to foster professional growth and team performance

Financial & Cost Control

• Track, analyse, and report weekly/monthly sales performance, labour costs, and operational expenses
• Deliver accurate, timely, and actionable business insights to management to guide decisions and drive profitability
• Manage vendor contracts and ensure optimal cost control without compromising quality

Marketing & Guest Relations

• Collaborate with marketing teams to execute outlet-specific campaigns, promotions, and events that align with the brand identity
• Analyse guest feedback and behaviour trends to identify opportunities that increase sales, footfall, and return visits
• Build and maintain strong relationships with corporate clients and VIP guests for private events and bookings

Compliance & Licensing

• Ensure all licenses, including liquor permits, are up-to-date, visibly displayed, and compliant with regulations
• Maintain high hygiene, safety, and operational standards in line with health and regulatory requirements
• Address and resolve guest complaints promptly and professionally, escalating where appropriate

Stakeholder & Partner Management

• Serve as the key liaison for vendors, suppliers, landlords, and regulatory authorities
• Develop and maintain strong relationships with key stakeholders to ensure smooth operational support and compliance

Menu and Product Development

• Collaborate with chefs and culinary teams to develop innovative, appealing, and profitable menu items
• Ensure that all offerings meet quality, consistency, and brand expectations.

Communication & Performance Monitoring

• Establish sales targets and develop performance tools aligned with outlet goals
• Facilitate clear weekly communication and follow-up plans with outlet teams to ensure accountability and alignment
• Drive team engagement through regular briefings, updates, and recognition programs

Ad-Hoc Responsibilities

• Support additional duties or special projects as assigned by the General Manager

about you

• Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Minimum 5 years of experience in a managerial role within the F&B industry.
• Proven experience as an Operations Manager overseeing a fine-dining concept.
• Strong strategic planning skills with the ability to make proactive, data-driven decisions to improve operations and guest satisfaction.
• Excellent leadership, delegation, and team development capabilities to foster a high-performance, service-oriented culture.
• Exceptional communication, interpersonal, and conflict-resolution skills to manage staff and guest relations effectively.
• Demonstrated ability to monitor financial performance, control costs, and drive profitability.
• High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambience, service, and compliance.
• Self-motivated, adaptable, and results-driven with a positive and professional attitude.
• Able to work independently while leading a diverse team in a fast-paced, dynamic outlet environment.