Senior Operation Executive 资深运营专员

Department 部门: Operations (Warehouse, Billing & Logistics) 运营部(仓库、账单与物流)

Report to 汇报对象: Senior Operation & System Manager 资深运营与系统经理

Subordinate 下属: Billing & Warehouse Teams 账单与仓库团队

Job Responsibilities 工作职责:

1. Operations Oversight 运营监督
   
   • Supervise and coordinate day-to-day warehouse, billing, and logistics operations.
   
   监督和协调日常的仓库、账单及物流运作。
   
   • Ensure timely and accurate processing of orders, deliveries, and inventory movement across all warehouse divisions: Offline, E-commerce, Reprocess / QC.
   
   确保所有仓库部门(线下、电商、重工/质检)的订单、配送及库存流动及时且准确。
2. SOP Implementation & Process Improvement SOP 执行与流程优化
   
   • Assist in establishing and enforcing departmental standard operating procedures (SOP).
   
   协助制定和执行部门的标准操作流程(SOP)。
   
   • Monitor SOP compliance across teams; identify gaps and propose improvements.
   
   监督各团队的SOP遵循情况,识别漏洞并提出改进建议。
   
   • Regularly review and update existing processes to align with operational needs and company goals. 定期审查并更新现有流程,以符合运营需求和公司目标。
3. Data Management & Reporting 数据管理与报表
   
   • Analyze operational data to identify inefficiencies or bottlenecks.
   
   分析运营数据,识别低效或瓶颈环节。
   
   • Generate regular reports (daily, weekly, monthly) on operational performance, manpower usage, and delivery fulfilment.
   
   提供日常、每周及每月的运营表现、人力使用及配送完成情况报告。
   
   • Provide insights for decision-making by management.
   
   为管理层提供决策数据支持。
4. KPI & Goal Support 绩效与目标支持
   
   • Assist in developing long-term operational strategies aligned with department KPIs and company KRAs.
   
   协助编制运营预算并监控部门相关开销。
   
   • Monitor progress against key performance indicators and highlight areas for improvement.
   
   监控关键绩效指标进展,指出需改进的领域。
5. Budget & Cost Oversight 预算与成本监管
   
   • Assist in preparing operational budgets and monitor department-related expenses.
   
   协助编制运营预算并监控部门相关开销。
   
   • Work with the team to ensure efficient resource use and cost control.
   
   与团队合作,确保资源高效使用并控制成本。
6. Issue Resolution 问题处理
   
   • Proactively identify and resolve operational issues affecting warehouse performance, order processing, or delivery timelines.
   
   主动识别并解决影响仓库表现、订单处理或配送时效的问题。
   
   • Act as a key contact point for escalations from supervisors or other departments.
   
   作为主管或其他部门问题升级的主要联络点。
7. Team Support & Supervision 团队支持与监督
   
   • Motivate and support billing and warehouse staff to meet departmental targets.
   
   激励并支持账单及仓库员工以达成部门目标。
   
   • Work closely with warehouse supervisors to manage staff allocation and workflow across warehouse divisions.
   
   与仓库主管紧密合作,进行人力调配与各仓库工作流程管理。
   
   • Assist in staff development and training.
   
   协助员工发展与培训工作。
8. Cross-Department & Branch Collaboration 跨部门与分公司协作
   
   • Liaise with the KL and KK branches to align operational procedures and standards.
   
   与KL及KK分公司协调统一操作流程与标准。
   
   • Coordinate with Merchandising and Business unit teams to ensure timely fulfillment. 与
   
   商品采购及业务团队协作,确保订单及时履行。
9. Documentation & System Coordination 文件与系统协调
   
   • Ensure accurate record-keeping for billing, stock movement, returns, and rework jobs.
   
   确保账单、库存流动、退货及返工工作的记录准确。
   
   • Work with the MIS team to flag and resolve system issues related to WMS or invoicing systems.
   
   与MIS团队合作,及时发现并解决WMS或开票系统相关问题。
10. Other Duties 其他职责
    
    • Perform other tasks and projects as assigned by the Senior Operation & System Manager.
    
    执行资深运营与系统经理指派的其他任务与项目。
    
    • Participate in audits, warehouse planning, and seasonal sales preparation.
    
    参与审核、仓库规划及促销旺季的准备工作。

Requirements 要求:

• Minimum Qualification: Diploma/ Degree/ equivalent or relevant working experience.
  
  学历要求:文凭/学位/同等或相关工作经验。
• At least 3 years of relevant warehousing working experience. 至少3年相关仓储工作经验。
• Strong team player with high degree of commitment, well organizes and able to handle multiple tasks.
  
  具有较强的团队合作精神和高度的敬业精神,良好的组织能力和处理多个任务的能力。
• Knowledge and understand warehouse management and computer literate
  
  具备仓库管理知识和计算机知识
• Excellent communication skills both verbal and written in English, Bahasa Malaysia and CN.
  
  优秀的英语、马来西亚文和中文沟通能力。