Digital Learning Consultant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia McGraw-Hill (Malaysia) Sdn Bhd Full time 60,000 - 80,000 per year

Overview

Our Higher Education team delivers powerful platforms, highly personalised course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.

From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.

With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant based in Kuala Lumpur, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill's premium digital products and services.

The Digital Learning Consultant, plays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.

Your contribution to the team includes:

  • Drive long term digital adoptions and renewals by proactively engage with existing digital customers to ensure usage, address customer needs and implement proactive strategies to increase solution usage.
  • Ensure seamless onboarding and implementation plans for digital customers, guide customers through course set up, course integration and best practices.

  • Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.

  • To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.

  • Regular touch point with customer to build a long-trusted partnership that drives business growth.

  • Use efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.

  • Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.

What you'll need to be successful:

  • Related experience, which could include, working with customers in educational publishing, educational technology, pre-and post-sales support, teaching and/or providing training.
  • Strong analytical and problem-solving skills, including effective troubleshooting abilities.
  • Excellent written and oral communication skills, encompassing both technical and customer-facing language.

  • The ability to give clear precise instructions that are readily understandable by non-technical users.

  • High proficiency in Microsoft suite of products

  • Strong presentation skills and experience presenting to a group is an advantage.

Spirit to Win

If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.

49944

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.

  • Digital Learning Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia McGraw Hill Full time 80,000 - 120,000 per year

    OverviewOur Higher Education team delivers powerful platforms, highly personalised course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.With the fast-changing landscape in...

  • Digital Marketing Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Justsimple Digital Sdn Bhd Full time 3,000 - 10,000 per year

    We're seeking an experienced and motivated Digital Marketing Consultant to join our growing digital agency team.As a Digital Marketing Consultant, you will act as a trusted advisor to clients — identifying their marketing challenges, recommending tailored digital solutions, and ensuring successful implementation with support from our internal teams.This...

  • Change Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bitlab Digital Full time 80,000 - 120,000 per year

    Company Overview:Bitlab specialises in the development of custom-built and complex portals, websites, mobile applications, cloud & AI solutions and more. We pride ourselves on delivering innovative solutions that drive real business impact for our clients. With a strong focus on flexibility, agility, and client-centricity, we are committed to transforming...

  • Digital Strategy Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Backbase Full time 120,000 - 240,000 per year

    The Job in shortThe Strategy Consulting team is a fast growing team of young, entrepreneurial and digital consultants that all earned their stripes at some of the best strategy firms around the globe.We operate at the intersection of financial services and digital business transformation, where we help our customers ride the waves of digital transformation...

  • Functional Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agytek Digital Sdn. Bhd. Full time 900,000 - 1,200,000 per year

    1.Functional Consultant (Smart Manufacturing)We are seeking an experienced Smart Manufacturing Consultant to drive the design, implementation, and adoption of Industry 4.0 solutions across manufacturing operations. The ideal candidate will combine deep operational knowledge of production processes with expertise in digital technologies such as IoT, MES...

  • Senior Consultant, International Assurance

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Vinry Digital Full time 60,000 - 120,000 per year

    Are you an experienced executive with Malaysian / Singaporean audit experience? Looking to progress further in your career while you intend to bring your current learning and experience to your next (more) interesting and fulfilling job?The International BPS (Professional Firms) team brings the synergies of digital Business Process Services to international...

  • Associate Consultant, International Assurance

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Vinry Digital Full time 40,000 - 80,000 per year

    Are you currently an Associate with Malaysian audit experience? Constantly bombarded with questions around how technology may affect the relevance of what you have learnt from your academic training? Looking to establish good tech-inclined fundamentals in the accounting scene to give yourself a smooth career path ahead?The International BPS (Professional...

  • Digital Transformation Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Renoir Group Full time 120,000 - 240,000 per year

    JOB OVERVIEWWe are looking for an experienced Digital Transformation Consultant (Contract role) who understands Facilities Management, its processes, and ways of working, and who can translate these into digital transformation initiatives. The ideal candidate will have practical expertise with IBM Maximo and other FM technology platforms, and be able to...

  • Learning and Development Consultant

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aspire Lifestyles Full time 60,000 - 120,000 per year

    Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our...

  • Digital Consultant 2, GSC

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time $80,000 - $120,000 per year

    SummaryAbout GuidewireFounded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers adapt and thrive in a...