Customer Project Manager

1 day ago

Bayan Lepas, Penang, Malaysia IQ Group Sdn. Bhd. Full time

Responsibilities:

  • Manage all customer service–related activities including order processing, quotations, inquiries, complaints handling, supply chain coordination, and overall order tracking.
  • Take full ownership of customer accounts, ensuring total customer satisfaction and long-term relationship development.
  • Collaborate closely with internal departments to address customer needs, resolve issues, and support customer and departmental activities, including customer visits.
  • Involve NPD projects across all development phases, ensuring customer deliverables, timelines, cost, quality, and performance targets are met.
  • Coordinate and lead cross-functional teams including Engineering, Manufacturing, QA, R&D, Logistics, and external partners such as third-party test laboratories.
  • Act as the primary communication interface between customers and internal teams, providing proactive updates on project status, risks, challenges, and schedules.
  • Support internal and external customers on technical issues and queries.
  • Ensure compliance with ISO 9001 requirements and provide ongoing support for quality management systems.
  • Travel for business purposes as required.

Requirements:

  • Diploma/degree in business disciplines.
  • Excellent communication skills; both written and verbal.
  • Good administration and organization skill with attention to details.
  • A team player.
  • Initiative to work with minimum supervision.
  • Ability to interpret and summarize complex documents/situations into workable action items and seeing through the process.
  • Ability to create business presentation needs.
  • Advanced Microsoft Excel knowledge will be an advantage.
  • Candidates who are available immediately are encouraged to apply.
  • Mandarin speakers are required for this role to effectively communicate with Mandarin-speaking clients.

Benefits:

  • 13th Month Bonus
  • Permanent role
  • Flexible working hours
  • Meal allowance
  • Dental/optical benefit
  • Health checkup
  • Medical coverage
  • Festival gifts/birthday gifts/company dinner/team building
  • Free parking

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