System Analyst
2 days ago
Duties & Responsibilities
- Support overall business processes and end-users through system configuration, monitoring of daily operations, and issue resolution, including:
- Maintaining POS promotions and menu setup across stores and platforms.
- Assisting in the implementation and support of POS/SSK/SCO/KDS/ECOM projects.
- Performing UAT testing for change requests (CR) and system enhancements.
- Participate in and assist key users with testing new functionalities, while documenting and retaining ERP knowledge.
- Develop and maintain system documentation and procedures to ensure business needs are met.
- Provide Level 2 support to end-users via phone, email, and support portal, and assist support teams in backlog clearance.
- Report and communicate progress updates, status, and issues to the Team Lead; follow up with relevant parties to ensure resolutions are properly logged in the support portal.
- Escalate issues in accordance with SLA/WLA requirements; highlight unresolved matters to the Team or Vendor before deadlines.
- Document issues and troubleshooting outcomes concisely in the relevant tracking systems and knowledge guides.
- Prepare Root Cause Analyses (RCA) and/or incident reports for management review.
- Ensure tasks are completed within timelines, meeting or exceeding required quality standards.
- Perform any other related duties assigned by management, subject to periodic review.
Job Requirements
- Possess at least an Advanced Diploma or bachelor's degree in computer/software engineering, Computer Science/Information Technology, or a related field.
- Preferably with system knowledge in POS, Kiosk, NAV, MS SQL, Mobile Applications, E-Commerce, and DynamoDB.
- Working experience in the retail industry is an added advantage.
- Fresh graduates are encouraged to apply.
- Strong attention to detail with the ability to follow specific procedures and instructions.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Willing to work in office based at Bukit Jelutong, Shah Alam
Job Type: Full-time
Pay: Up to RM4,000.00 per month
Benefits:
- Professional development
Application Question(s):
- Experience in POS system?
- Possess own transport?
- How much notice you're required to serve?
- What is your expected salary?
Education:
- Bachelor's (Preferred)
Work Location: In person
-
Systems Analyst
2 days ago
Shah Alam, Selangor, Malaysia Esync Software Services Sdn Bhd Full time 48,000 - 96,000 per yearResponsibilities:Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems...
-
System Security Engineer
2 weeks ago
Shah Alam, Selangor, Malaysia HeiTech Padu Berhad Full time 60,000 - 120,000 per yearRole DescriptionThis is afull-time on-site rolefor a System Security Engineer (SOC) at HeiTech Padu Berhad, located in Bukit Jelutong, Shah Alam. While the primary office location isShah Alam, this is a client-facing and project-based role. The successful candidate must be prepared formandatory on-site assignment/deploymentat client premises in areas...
-
Cyber Security Analyst
2 days ago
Shah Alam, Selangor, Malaysia Air IT Group Full time 40,000 - 80,000 per yearCyber Security AnalystWe're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are...
-
it business analyst
3 hours ago
Shah Alam, Selangor, Malaysia Padini Holdings Berhad Full time 60,000 - 80,000 per yearJob Description :Conducting detailed business requirements analysis to understand user needs and translate them into functional and technical specificationsCollaborating closely with cross-functional teams, including IT, development, and business stakeholders, to define project scope, deliverables, and timelinesDocumenting and communicating business...
-
Cyber Security Analyst
2 days ago
Shah Alam, Selangor, Malaysia AIR IT (MALAYSIA) SDN. BHD. Full time 60,000 - 120,000 per yearWe're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...
-
Account Analyst
2 days ago
Shah Alam, Selangor, Malaysia IAQ Solutions Sdn. Bhd. Full time 14,400 - 78,000 per yearResponsibilities:-Collect, organize, verify and analyze data from accounting systems and other internal and external sources;Assist in developing customized reports and dashboards to deliver meaningful insights to management;Identify trends, patterns and anomalies in data to support continuous improvement initiatives;Collaborate with cross-functional teams...
-
SFE Analyst
4 hours ago
Shah Alam, Selangor, Malaysia Zuellig Pharma Full time 600,000 - 1,200,000 per yearZuellig Pharmais a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.The company was started a hundred years ago and has grown to become a...
-
customer experience analyst
2 days ago
Shah Alam, Selangor, Malaysia Bateriku (M) Sdn Bhd Full time 40,000 - 60,000 per yearJob DetailsFull TimeShah AlamCustomer ExperienceBachelor's degree in Marketing, Business Administration, Communications, Statistics, or a related field.About the role?This role supports the Customer Experience (CX) function by documenting SOPs, maintaining workflow accuracy, and managing survey processes. It involves collecting and cleaning survey data,...
-
Sales Operations Analyst
4 hours ago
Shah Alam, Selangor, Malaysia Solmax Full timeOverview:Solmax is seeking a highly analytical and business-oriented Senior FP&A Analyst to join our Finance team and bring their career to the next level. This role goes beyond traditional FP&A responsibilities by working closely with the Data Management team to strengthen our company's data architecture, normalization, and modeling processes. The...
-
Data Analyst
2 weeks ago
Shah Alam, Selangor, Malaysia NS BlueScope Full time 60,000 - 120,000 per yearThe Data Analyst will be responsible for delivering timely, trusted, and actionable insights that support strategic decision-making and operational excellence. The role will also contribute significantly to advancing the organization's analytics maturity by empowering business users to adopt self-service data platforms, generate insights independently, and...