Duty Manager

2 days ago

Johor Bahru, Johor, Malaysia Capri by Fraser Johor Bahru Full time

Job Summary

The Duty Manager oversees the smooth daily operations of the hotel during their shift, ensuring exceptional guest experiences and efficient service delivery across all departments. Acting as the hotel's representative when senior management is unavailable, the Duty Manager handles guest concerns, coordinates staff, and responds to emergencies with professionalism.

Key Responsibilities

  • Oversee smooth operations in all hotel departments: Front Office, F&B, Housekeeping, and Engineering.
  • Perform regular checks to maintain cleanliness, safety, and functionality.
  • Manage guest flow at check-in/out to avoid delays.
  • Handle guest inquiries, complaints, and special requests promptly.
  • Ensure VIP guests receive personalized service.
  • Work with Front Office to track guest feedback and improve service.
  • Lead and support staff during shifts, holding briefings and giving guidance.
  • Respond quickly to emergencies and coordinate with departments to solve issues.
  • Stay calm under pressure and set a good example for the team.
  • Prepare daily reports on operations and challenges.
  • Manage cash handling and ensure accurate reconciliation.
  • Follow hotel policies and local regulations at all times.

What we're looking for

  • Diploma/Degree in Hospitality or related field
  • 2–3 years hotel ops experience (supervisory/management preferred)
  • Strong leadership, decision-making & problem-solving skills
  • Excellent communication & guest-focused attitude
  • Proficient in PMS (e.g., Opera)
  • Fluent in English & Bahasa Malaysia (other languages a plus)
  • Able to work shifts, nights, weekends & public holidays

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