Game Master – Mandarin Speaking

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Malaysia Sdn Bhd Full time

Job Title: Player/Gamer Support Specialist (Mandarin Speaking)

Location: G Tower, Ampang Park Station, Kuala Lumpur

Working Hours: Rotational shift between 7:00 AM to 9:00 PM, 9 hours per day, 5 days a week

Job Overview:

We are looking for a passionate and service-oriented Mandarin-speaking Player Support Specialist to join our team at G Tower, KL. You will provide support to a large player base for a popular MMORPG game, ensuring high-quality assistance via live chat, email, and in-game tools.

Key Responsibilities:
  • Respond promptly to player inquiries through various support channels (email, chat, ticketing system)
  • Troubleshoot in-game issues including item restoration, account or billing problems
  • Read and analyze game logs to identify problems and offer effective solutions
  • Provide accurate and timely information to players regarding updates or issues
  • Escalate unresolved issues to the appropriate internal teams when needed
  • Maintain professionalism and empathy when dealing with player concerns
Requirements:
  • Fluent in Mandarin (read, write, and speak) and proficient in English
  • Experience in gaming or customer service is highly preferred
  • Strong interest in MMORPGs and gaming culture
  • Ability to analyze data and problem-solve effectively
  • Good written communication and typing skills
  • Willing to work on rotational shifts including weekends and public holidays
Why Join Us?
  • Friendly and gaming-passionate team environment
  • Central KL location, conveniently located next to Ampang Park LRT
  • Career growth opportunities in the gaming and BPO industry

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