bellman

2 days ago

Ipoh, Perak, Malaysia HOTEL CASUARINA@MERU Full time 20,000 - 30,000 per year

Ensuring total guest satisfaction and comfort of guests.

Supervises the transport of luggage and inspecting rooms as guests check in.

Provides guests with information about local attractions.

Keep working area, clean and tidy always.

Maintain close relationship with reception / information / cashier as well as other departments.

Pick up the baggage from guest rooms.

For any guest requests follow up call to be made back to the guest to verify complete satisfaction.

Check the inventory of items on loan, and all items are collected at the time of on or before check-out.

Help observe safety and security rules at all times.

10.   Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.

11.   Recognize all returning and VIP guests, and welcome them back.

12.   Inform guest about all hotel and guest room features and hotel facilities.

13.   Make deliveries to guest rooms as instructed.

14.   Communicate special guest requests to the Front Office Manager / Manager on Duty.

15.   Ensure the lobby, and work areas as well as departmental equipment are clean and presentable at all times.

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