Internship Program for Admin/ Customer Service

1 day ago

Shah Alam, Selangor, Malaysia THEGADGETSTALL Full time 10,000 - 12,000 per year

Internship Program: Admin / Customer Service Intern

Company: TheGadgetStall

Location: Bukit Jelutong, Shah Alam

Duration: 3–6 months

Overview:

We are seeking a proactive and detail-oriented intern to assist with administrative and customer service operations at TheGadgetStall. This internship offers hands-on experience in the fast-paced e-commerce industry, especially in handling day-to-day operations and direct communication with customers.

Key Responsibilities:

1. Customer Service Support

  • Respond to customer inquiries via WhatsApp, TikTok, Instagram, Shopee & other platforms
  • Handle order status, product inquiries, and complaint resolutions
  • Assist in managing reviews, feedback, and after-sales support

2. Order Management & Admin Tasks

  • Assist in preparing and packing online orders
  • Update and maintain order tracking and records
  • Manage product listings, stock sheets & simple documentation

3. Content & Sales Support (Optional)

  • Assist live hosts during TikTok Live sessions (e.g., product prep, comments support)
  • Update FAQ, replies, and common responses for faster communication

Requirements:

  • Good communication skills in Malay and basic English
  • Friendly, patient, and problem-solving mindset
  • Familiar with social media platforms (TikTok, IG, Shopee)
  • Willing to learn and handle multitasking work environment
  • Preferably with own transport (if on-site)

What You'll Learn:

  • Real-world experience in customer service and admin ops
  • Insight into managing an online store from backend to fulfillment
  • Communication & soft skills through daily customer interaction
  • Bonus: Learn e-commerce tools, TikTok Live workflow & branding strategies

Working Hours:

  • Monday –Friday , 9am–6pm

Job Types: Fresh graduate, Student job

Pay: RM RM1,000.00 per month

Work Location: In person

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