Client Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time 20,000 - 30,000 per year

Key Responsibilities


• Provide front-line support to our customers via live chats, phones, and email.


• Answering queries and resolving client issues regarding our products, platforms, and promotion.


• Address customer feedback as well as complaints professionally.


• Record and update customer data and other relevant information when necessary.


• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Key Requirements


• 1-2 years working experience, preferably in Customer Service (Financial industry would be a distinct advantage).


• A genuine interest in working in financial markets and client services.


• Passionate about delivering quality support with a positive attitude.


• Willing to work on shifts (Including weekends if required).


• Proficient in Microsoft Office.


• Fluent in Mandarin and English including written and verbal communication skills, additional language would be a plus


• Excellent communication and interpersonal skills


• A logical and analytical approach to problem-solving.


• Able to start within short notice period would be a plus

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