Process Executive

2 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time

Job Title:
Process Executive (E-Commerce Operations)

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Your work will touch upon: Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

  • Audit & Review Content: Perform comprehensive risk audits of product listings across the e-commerce platform.
  • Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
  • Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
  • Product Safety: Ensuring listings adhere to mandatory safety standards.
  • Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
  • Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors:
  • Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
  • Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
  • Priority Audits: Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.
  • Decision Making: Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject
  • matter.
  • Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non-compliance, and provide structured feedback to improve risk policies and vendor performance.
  • Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience

  • Minimum 6 months - 2 years of professional work experience in content review E-Commerce operations, auditing, compliance, or a quality control role or equivalent.
  • High School Diploma or equivalent (College/University degree preferred).
  • Demonstrated ability to understand and apply complex policies and guidelines consistently.
  • High proficiency in using common digital productivity tools and systems for tracking and reporting.
  • Exceptional attention to detail and strong analytical skills

About Cognizant
Cognizant (Nasdaq: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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