Braun Büffel

Store Operations

• Ensure merchandise is consistently replenished to maintain optimal stock levels.
• Compile and submit relevant data for Sales and Customer Experience reporting.
• Adhere to standard opening and closing procedures daily.
• Process transactions and handle cash in strict compliance with SOPs.

Sales Performance

• Consistently meet or exceed individual and store monthly sales targets.

Customer Experience

• Deliver exceptional customer service aligned with brand standards.
• Manage customer feedback and complaints tactfully, with timely follow-up.
• Represent the brand professionally and uphold its premium image.
• Provide essential after-sales support to enhance customer satisfaction.
• Maintain and grow the customer database through active engagement.
• Mentor new staff on best practices in customer service.

Personal Grooming

• Maintain a polished, professional appearance at all times.
• Adhere to the company's grooming standards consistently.

Inventory & Stock Control

• Oversee inventory and perform scheduled monthly stock takes.
• Conduct daily stock counts at opening and closing; address discrepancies within 2–3 days.
• Update the range plan regularly in line with incoming shipments.
• Enforce loss prevention measures to deter theft and pilferage.
• Keep accurate inventory records and documentation up to date.
• Monitor merchandise handling to:
• Minimize stock shrinkage and report any discrepancies.
• Ensure packaging materials are sufficiently stocked and waste is reduced.

Store Maintenance & Visual Merchandising

• Maintain a clean, organized, and presentable store environment.
• Ensure proper care of merchandise, fixtures, and store furnishings.
• Execute visual merchandising according to brand guidelines and high presentation standards.

Professionalism & Product Knowledge

• Maintain in-depth knowledge of the brand and product offerings.
• Demonstrate initiative and a proactive approach in daily operations.
• Build and sustain strong communication and teamwork among colleagues and customers.
• Uphold professional conduct and represent the company with integrity at all times.

Job Types: Full-time, Part-time, Contract

Pay: RM1, RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person