Chatbot Business Analyst

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 120,000 - 180,000 per year

About The Team
We are looking for a Chatbot Business Analyst to join our e-commerce customer service team. As a Chatbot Business Analyst , you will be responsible for shaping the evolution of our AI-powered Chatbot by crafting advanced chatbot scripts, refine response protocols, and delve into performance metrics to pinpoint improvement opportunities. You will work closely with internal Shopee teams to establish a cohesive approach to address user problems and spearhead innovative initiatives that push the boundaries of customer experience.

Job Description

  • Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
  • Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
  • Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
  • Collaborate with developers and engineers to ensure chabot's functionality meets user expectations.
  • Stay up-to-date with the latest AI and chatbot technologies and trends, and apply them to enhance the chatbot's capabilities.

Requirements

  • Candidates with 1-2 years' experience in project management roles, where experience in e-commerce customer operations or Chatbot training is a plus
  • Fresh graduates with relevant backgrounds in Computer Science, Data Science and AI relevant disciplines will also be considered.
  • Strong analytical and problem-solving skills, with the ability to analyze large amounts of data to identify trends and make informed decisions.
  • Excellent communication skills (written and verbal) in both English and BM.
  • Strong interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

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