System Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cardzone Sdn Bhd Full time 80,000 - 120,000 per year

Company Profile

Duties and Responsibilities:

  • Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.
  • Keep the applications up and running whenever incident raised by clients within SLAs defined.
  • Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.
  • Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.
  • To support multiple clients at a time.
  • Work independently, take responsibilities on incidents support.
  • Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.
  • Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.

Qualifications & Experience:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • Required skill(s): Java - J2SE, J2EE
  • Experience in JavaScript and JavaScript libraries
  • Knowledge in HTML and CSS
  • Knowledge in database server such as Oracle, DB2, MySQL, etc.
  • Knowledge in web application server such as Websphere, Oc4j, Jboss, Tomcat, etc.
  • Knowledge in Unix Shell Command.
  • Knowledge in card management or payment system, ISO8583, NDC+ would be an advantage.
  • Strong technical, analytical and problem solving skills.
  • Production system support experience.
  • Applicants must be willing to work in Bangsar South and work onsite (either local or overseas if required).
  • Must be team player.
  • Able to lead and mentor the team members (Senior position).
  • Able to travel overseas.

Company benefits :

  • Attractive remuneration package
  • Outpatient Medical, Dental and Optical Claim
  • insurance coverage for hospitalization for self and Immediate family.
  • Per-diem travel allowance provided
  • Anniversary Annual Leave- Accumulated to max 20days
  • Yearly Company trip

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