Store Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Clarks Full time 60,000 - 120,000 per year

Purpose:

  • To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.
  • To lead, inspire and develop the profits for the business
  • To take ownership of building the brand aligned to the commercial strategy across the retail estate
  • To take ownership of the commercial KPI's, delivering on set objectives monthly

Accountabilities:

  • Welcome customers friendly, answering customer's question, helping them to locate items, providing advice or recommendations
  • Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)
  • Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.
  • Cross sell product and introduce new promotion item
  • Follow all store procedures regarding payment type, voucher and etc
  • Maintaining a clean workspace
  • Assist and work with each other to ensure store operation run smoothly
  • Completion job task assigned by superior with established guideline & SOP
  • Ensure to keep shelf display with latest trading plan and VM
  • Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results: -

  • Brand visibility, image and awareness in the store and competitor
  • Retail/ Outlet management and high standards of customer service
  • Highly motivated, professional and effective team
  • Proven track record in managing retail stores, sales driven operation savvy
  • People oriented and administration

Essential Knowledge:

  • In-depth knowledge and experience of Malaysia Retail market
  • Proven track record in managing a stores and team of 4
  • Experience in people behavioral development and leading successful teams
  • Experience in building and developing (coaching) store team member
  • Knowledge of wider retail and sales environment and current trends

Technical Skills:

  • Drive and self-development
  • Time management and delegation
  • IT literate, ability to use excel, word, PowerPoint
  • Fluent in English and Bahasa
  • Working independently, using initiative and judgement to lead decisions with superior
  • Excellent communicator

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