Customer Support Officer

3 hours ago

Cyberjaya, Selangor, Malaysia SmartHire by SEEK Full time 20,000 - 60,000 per year
Our client "NTT MSC Sdn Bhd" is seeking a Customer Support Officer to join their team

Launch your career in the technology industry with this exciting opportunity to provide exceptional customer support in a dynamic 24/7 environment This role is perfect for those who want to develop their technical skills while utilizing their Cantonese language abilities to serve clients from Hong Kong. You'll be part of a collaborative team providing critical support services while gaining valuable experience in managed services and client relationship management.

What you'll be doing?
  • Administrative Support Excellence - Provide comprehensive administrative support services to the Managed Services Client Service Desk team, ensuring smooth operations and efficient service delivery.
  • Client Request Management - Handle the receiving, validating, and logging of client requests while capturing detailed information to ensure accurate processing and resolution.
  • Escalation & Prioritization - Ensure correct escalation procedures are followed for all critical calls and requests while analyzing and interpreting requests to determine appropriate categorization and prioritization.
  • Client Communication & Updates - Work collaboratively with colleagues to keep clients informed about progress on their pending tickets and requests, maintaining transparent communication throughout the resolution process.
  • Documentation Management - Maintain all relevant documents related to tickets and requests, including comprehensive client information to support efficient service delivery.
  • Professional Client Relations - Communicate professionally with clients, provide regular updates, and ensure they are fully aware of actions being undertaken on their behalf to maintain high satisfaction levels.
  • Shift Operations - Work effectively within a 24x7 shift structure following a defined roster schedule (2 days work, 2 days off - 12 hours shift) to provide continuous client support coverage.
Who are they looking for?
  • Educational Foundation - At least High School Certification that provides the basic educational background for professional client service roles.
  • Industry Experience - Basic experience level in the Technology Industry and Call Centre environment, though candidates with no prior experience are welcomed to apply as comprehensive support and training will be provided.
  • Language Proficiency - Ability to speak Cantonese fluently to effectively communicate with clients from Hong Kong, ensuring excellent service delivery and client satisfaction in their preferred language.
  • Location Flexibility - Ability to work on-site in Cyberjaya, contributing to the collaborative team environment and maintaining direct access to systems and support resources.
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from all candidates who are eager to start their career in technology customer support and make a positive impact on client experiences.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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