Junior IT Support

1 week ago

Bayan Lepas, Penang, Malaysia Tentacle Technologies Sdn Bhd Full time

Job Purpose:

We are seeking a proactive and detail-oriented Junior IT Support to provide technical support across Outlook, Azure Active Directory (Azure AD), and Microsoft Active Directory environments. The candidate will be responsible for troubleshooting end-user issues, account management, and ensuring smooth IT operations for business users.

Key Responsibilities:

  • Provide first-level IT support for users on Microsoft Outlook (email configuration, mailbox issues, connectivity, calendar, and distribution lists).
  • Manage user accounts, password resets, and access permissions in Azure AD and Active Directory.
  • Troubleshoot login, authentication, and Single Sign-On (SSO) issues.
  • Assist with device and application onboarding, ensuring proper group policies and permissions.
  • Monitor and resolve tickets via helpdesk system, escalating complex issues to higher-level support when needed.
  • Support basic Office 365 applications and Microsoft Teams as required.
  • Maintain documentation of support procedures, incident logs, and user guides.
  • Collaborate with IT teams to improve system reliability and end-user experience.

Skills & Competencies:

  • Strong knowledge of Microsoft Outlook troubleshooting (client setup, mail flow, PST/OST issues).
  • Hands-on experience with Azure Active Directory and Windows Active Directory (user/group management, password resets, access controls).
  • Understanding of authentication protocols (MFA, SSO).
  • Familiarity with Office 365 applications.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and handle multiple support requests efficiently.

Requirements:

  • Bachelor's degree / Diploma in IT, Computer Science, or related field.
  • At least 2 years of IT support/helpdesk experience
  • Hands-on exposure to Azure AD, Active Directory, and Microsoft Outlook.
  • Strong customer service orientation.
  • Willingness to learn and grow in a fast-paced IT environment.

Job Types: Full-time, Contract

Pay: RM4, RM6,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • IT support: 1 year (Preferred)
  • Outlook Troubleshooting: 1 year (Preferred)
  • Azure: 1 year (Preferred)
  • Active Directory: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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