Application Support Associate

2 weeks ago

Bayan Lepas, Penang, Malaysia METACLOUD SOLUTION Full time

Responsibilities:

  • Provide L1 technical support for web-based and in-house applications on a 24/7 rotational shift basis.
  • Support customers directly via chat, ensuring clear, professional, and timely responses.
  • Log, track, and update incidents in the internal ticketing system for troubleshooting records and escalation purposes.
  • Troubleshoot and resolve application issues promptly, prioritizing based on severity, business impact, and urgency.
  • Monitor system operations, perform initial diagnostics, and escalate unresolved cases to L2/L3 support teams when required.
  • Conduct routine system health checks and proactive monitoring to identify and mitigate potential issues early.
  • Document troubleshooting procedures and contribute to the knowledge base for future reference.
  • Collaborate with cross-functional teams to improve application performance, streamline workflows, and enhance service quality.
  • Provide feedback on recurring technical issues to support preventive measures and long-term stability.

Requirements:

  • Candidate must possess at least SPM or equivalent.
  • At least 1 year of working experience in IT support or related field.
  • Preferably Junior Executive specializing in IT/Computer Network/System/Database Administration or equivalent.
  • ITIL or professional certification is an added advantage.
  • Basic IT /technology knowledge.
  • Computer literate (MS Office).
  • Strong problem-solving and analytical skills with attention to detail.
  • Flexibility to work on 24/7 rotating shifts  (3 rotational shift basis), including midnight shift, weekends and public holidays.
  • Proficiency in Mandarin and English is required to effectively communicate with our Mandarin-speaking clients from China.
  • Full time position (2) available

  • Application Support Analyst

    1 week ago

    Bayan Lepas, Penang, Malaysia Agensi Pekerjaan Tech Staffing Sdn Bhd Full time

    Our Client is in Electronics Manufacturing Services industry.Application support:Provide second level support for IT applications (mainly MES) and other business-related applications for usersSystem support:Support internal applications and Warehouse Management systems to ensure smooth day-to-day business operationsProject management: Liaise with different...

  • Associate II

    2 weeks ago

    Bayan Lepas, Penang, Malaysia UST Full time

    Role DescriptionRole Proficiency:A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal...

  • Associate II

    2 weeks ago

    Bayan Lepas, Penang, Malaysia UST USource Full time

    Role Proficiency:A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively...

  • Application Engineer

    2 weeks ago

    Bayan Lepas, Penang, Malaysia Career Wise Full time 60,000 - 120,000 per year

    Job Responsibilities:Responsible for presales support, technical support related to precision automation solutions for electronic and semiconductor assembly processes.Collaborating with cross-functional teams to deliver high-precision assembly solutions.Provides product application engineering support to the Asian customer base, sales and service...

  • Application Engineer

    1 week ago

    Bayan Lepas, Penang, Malaysia Tekmark Global Solutions Full time

    Job Description:Join our team and become the go-to expert for integrating, commissioning, troubleshooting, and training customers on cutting-edge robotics systems.You'll be a tech ambassador—supporting our sales team, solving real customer problems, and helping to close exciting automation projects across various industries.Your MissionSales & Technical...

  • Technical Customer Support

    2 weeks ago

    Bayan Lepas, Penang, Malaysia NCS Global Technology Full time

    Key Responsibilities:Provide customer support via telephone, email, and chat.Troubleshoot issues using basic technical product knowledge.Use internal tools to resolve customer problems and document interactions in real-time.Escalate complex issues to appropriate teams under supervision.Communicate solutions clearly and effectively to both technical and...

  • Equipment Senior Technician/Associate Engineer

    10 hours ago

    Bayan Lepas, Penang, Malaysia ams OSRAM Full time

    Equipment Senior Technician/Associate Engineer (Die Attach/Wire Bond)Bayan Lepas, Penang, Malaysia – OSRAM OS PenangYour tasksExperience in DA or WBMaintaining and sustaining job on variety equipment to control downtime.Perform machine conversion, tool change & PM to support production.Normal working over and support overtimes (ot) at all times as...

  • Application Engineer

    1 week ago

    Bayan Lepas, Penang, Malaysia AMETEK Full time

    Location:Penang, MY, 11900Business Unit: Haydon Kerk PittmanPosting Date: Dec 11, 2025Job Description:As an Applications Engineer within our global manufacturing organization, you will play a pivotal role in delivering innovative, high-quality solutions to our customers across the Asia. You will serve as a technical liaison between customers, sales, product...

  • Applications Engineering Intern

    4 days ago

    Bayan Lepas, Penang, Malaysia Aemulus Corporation Sdn Bhd Full time

    The Applications Engineering Intern will support the development, setup, and validation of semiconductor test solutions based on Aemulus test platforms. Under the guidance of senior Applications Engineers, the intern will assist in test program development, application tools development, test hardware bring-up, and system verification activities.This role...

  • Hardware Application Engineer

    1 week ago

    Bayan Lepas, Penang, Malaysia Quectel Full time

    1.Responsible for hardware AE technical support in debugging and resolving on cellular and non-cellular wireless communication module products for customers.2.Provide reliable HW design solutions to customers according to their actual applications.3.Coordinate between different teams (like CPM, FAE etc.) in resolving customer's HW related issues in a timely...