Junior NOC Engineer Entry Level

1 week ago

Cyberjaya, Selangor, Malaysia Acoda Group Full time 2,300 - 2,600 per year

About the role

We are seeking a motivated Junior NOC Engineer (Entry Level) to join Acoda Group in our Cyberjaya, Selangor office. This is a full-time, where you will play a crucial role in ensuring the smooth operation and monitoring of our business operations.

Job Descriptions [What you'll be doing]:

  • To perform regular Telco operations functions such as monitoring, maintaining and managing the daily 24x7 operation of the network
  • Escalate issues to respective team and supplier according to the incident reported by customer and ensure SLA is met.
  • Provide prompt and professional response to customers to ensure the customer is well updated.
  • Follow up on all assigned cases and outstanding issues within the appropriate timeframe.
  • To assume any other jobs by the top management.
  • Generate reports and documents for customers on a weekly and monthly basis.
  • Ensure all documentations, SOPs and store housekeeping are up to date
  • Able to perform tasks timely and work independently with minimum supervision.
  • Provide Level 1 and 1.5 troubleshooting & assistance to customers / clients.
  • Provide assistance for customer visitation's request to the Data Center.
  • Continuously learn and stay up-to-date with the latest networking technologies and best practices
  • Normal Working Office hours (9.00am - 5.00pm) 4 days at office & 1 day from home. Hybrid working hours. Subject to change if have any outstation work / ad-hoc projects

What we're looking for :

  • Minimum Diploma in Telecommunication/IT-Networking or related field of study
  • Entry-level experience or basic knowledge in network administration, troubleshooting, and monitoring
  • Good written, customer service and verbal communication skills (fluent in Bahasa Malaysia and English)
  • Fresh Graduates are encouraged to apply.
  • Good team player with positive attitude, punctual, multitasking, hardworking & passionate
  • Excellent problem-solving, analytical, and communication skills
  • Ability to work in a team and collaborate with cross-functional departments
  • Strong attention to detail and a proactive approach to problem-solving
  • Able to adapt with ad-hoc project (currently MCMC Wifi Project for UKM & UTeM) with minimum supervision (training & guidance will be provided within probation period)
  • Willing to work on standby 24 hours after office hours and weekend / public holiday (ROTATION BASIS / WHEN NEEDED) to respond to customers' reports, issues & complaints via calls / emails
  • Willing to work in Cyberjaya, Malaysia and willing to travel for onsite tasks.
  • Possess own transport for travel to provide onsite and offsite support and assist customer operational tasks
  • Able to start immediately is an advantage

What we offer

At Acoda Group, we are committed to supporting the professional growth and wellbeing of our employees. We offer a range of benefits, including:

  • Comprehensive health and insurance benefits
  • Performance-based & project bonuses
  • Flexible work arrangements (subject to changes)
  • EPF & SOCSO
  • Mileage & OT Claim (Outstation Work)
  • Phone bill & MC claim (max RM50/month each)
  • Annual leaves / Medical leaves

Salary range: RM2.3k (during 4-6 months probation) - RM2.6k (upon completed probation). Negotiable.

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