Lead Analyst, HRIT

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time 90,000 - 120,000 per year

Roles & Responsibility:

  • Able to manage
    Workday functional modules
  • Support L2 day-to-day operations, addressing tickets, incidents and change requests related to Workday and other HR applications
  • Ensure resolution time meeting SLA target.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
  • Able to take pro-active initiatives in BAU support or initiatives.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
  • Collaborate with stakeholders to gather requirements.
  • Manage S1 issue escalation with relevant parties effectively.
  • Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned
  • Support Manager in executing proof of concepts (POCs) for new Change Request
  • 2 positions available

Requirements:

Education

  • University / College graduate in computer science or other relevant discipline.

Experience

  • 3 to 5 years relevant experience in implementing more than 3
    Workday modules
  • Familiar with ITSM tool (ServiceNow)
  • Good understanding of how system works.
  • Possess knowledge of application developments methodologies or system configurations

Desirable Traits

  • SLA familiarity and performance driven work culture.
  • Has strong analytical and problem-solving skills.
  • Good communication and presentation skills.
  • A good team player
  • Consistent and proactive in BAU operations and deliverables
  • High level of interpersonal skills to work effectively with others.
  • Practical experience with Workday HR processes and practices.

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