Executive, Virtual Banking

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time
Create your future with Affin ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

KEY RESPONSIBILITIES

  • Handle inbound telephone interaction for Conventional and Islamic Bank customers.
  • Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
  • Provide correct information and resolve problem efficiently within time frame.
  • To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
  • Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
  • Handling Customer Complaints
  • Complete daily logs/reports for reporting
  • Undertake and administrative task delegated by Team Leader/Supervisor.
  • Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
  • Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.

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