Head of IT Governance

The Opportunity

This position exists to operationally address risk when technology is used, deployed, and changed as well as to ensure technology survivability when critical business processes are supported by technology. Lastly, to ensure that value is reaped in optimizing and managing the total cost of ownership and usage of technology. The success of the role is measured by the continuous improvement in technology risk posture and value derived from ownership.

Position Responsibilities:

• Deliver audit readiness and compliance assurance by leading all IT-related internal and external audit engagements, ensuring timely execution, effective coordination, and resolution of findings. Maintain up-to-date, regulator-aligned IT policies and drive organization-wide awareness and adherence to minimize compliance risks.
• Strengthening IT risk posture and regulatory alignment through proactive gap analysis, timely remediation of security vulnerabilities (e.g., patching, access rights, EOL components), and implementation of solutions that address evolving regulatory requirements and internal controls.
• Enable strategic IT governance and operational stability by providing accurate inputs for executive reporting and strategic planning, and by leading the Change Approval Board (CAB) to ensure all IT changes are justified, tested, and deployed with minimal risk to business operations.
• Optimize IT financial governance and cost efficiency by overseeing monthly IT spend analysis, guiding annual BAU and governance budgeting, and validating related party transactions (RPT) to ensure accuracy and compliance. Deliver timely and accurate financial reporting for key forums such as Monthly Operation Reviews (MOR), Quarterly Incremental Planning (QIP), and Malaysia Scorecard updates, while supporting project teams in reclassifying infrastructure costs to appropriate initiatives.
• Ensure procurement compliance and vendor governance by managing IT procurement activities in alignment with policy standards, including software, hardware, and vendor renewals. Maintain accurate records in Ivalua and the outsourcing vendor register for timely reporting to Risk Management, while driving cost optimization through analysis of existing IT charges and identifying opportunities for savings.
• Enhance IT resilience and regulatory readiness by coordinating local application teams with global infrastructure and business units for data center and disaster recovery (DR) exercises, ensuring alignment and preparedness. Lead the annual IT business impact assessment and maintain up-to-date Fusion records and system testing in collaboration with Risk and Compliance. Support regulatory compliance by compiling and updating IT system data for submissions, conducting key control testing, and ensuring adherence to IT-related policies in partnership with the Risk Management team.

Required Qualifications:

• University degree (with at least 10-15 years working experience)
• Experience in IT Finance accounting e.g., budgeting, capitalization, accrual, payments tracking, reporting, licensing, and subscriptions.
• Experience with IT Procurement process like quotation, cost negotiation, contract drafting and review, and payments.
• Familiar with IT Security related processes.
• Familiar with IT Strategy planning and adherence to KPI as well as negotiation of targets.
• Proven leadership skills.

Preferred Qualifications:

• Experience with Change Request management, ITIL certifications will be helpful.
• Experience in IT Disaster Recovery will be advantageous.
• Experience with being IT audited by both internal and external auditors. Exposure to COBIT framework will be advantageous.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid