Monitoring Analyst
1 day ago
Job Opportunity : Monitoring Analyst
location: Kuala Lumpur
Tenure: 12 Month2 - Renewable
Salary : RM 4 000
Experience: 2-4 Years
Scope of Work
- Deliver Monitoring Operations to:
• Deliver monitoring of network, various server platform and application services.
• Provide monitoring and support services with response to messages, alarms or problems identified by monitoring/management tools.
- Handle Level 1 / 1.5 problem resolution:
• Troubleshooting/resolution of event detected within the stipulated time, SOP and Service Level Agreement.
• Escalate issues to second level support in accordance to standard operating procedure and problem resolution workflow.
• Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.
- Perform Schedule routines:
• Executes scheduled routines in accordance with standard procedures predefined.
• Execute schedule health checks.
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