Debt Collection Officer
3 days ago
Job description:
JOB DESCRIPTION
- Contact customers via phone, email, or letter to remind them of overdue payments.
- Negotiate payment arrangements and follow up to ensure commitments are met.
- Maintain accurate records of all communication and payment activities.
- Investigate and resolve disputes or queries related to invoices or account balances.
- Prepare regular reports on collection activities and outstanding accounts.
- Escalate cases to legal action if necessary (based on company policy).
- Collaborate with internal departments to ensure customer issues are addressed.
REQUIREMENTS
- Minimum 1 year of experience in customer service or debt collection officer .
- Experience in debt collection, credit control, or finance is an advantage.
- Good communication, negotiation, and interpersonal skills.
- Ability to remain calm and professional when handling difficult conversations.
- Proficient in Microsoft Office (Word, Excel) and basic data entry.
- Able to work independently and manage multiple accounts.
- Must have a valid driving license and be able to drive responsibly.
- Willing to travel as required for work assignments.
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
Job Types: Full-time, Permanent
Pay: RM2, RM2,700.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Work Location: In person
Expected Start Date: 12/24/2025
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