Debt Collection Officer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Malik Streams Corporation Sdn Bhd Full time 28,800 - 32,400 per year

JOB DESCRIPTION

  • Contact customers via phone, email, or letter to remind them of overdue payments.
  • Negotiate payment arrangements and follow up to ensure commitments are met.
  • Maintain accurate records of all communication and payment activities.
  • Investigate and resolve disputes or queries related to invoices or account balances.
  • Prepare regular reports on collection activities and outstanding accounts.
  • Escalate cases to legal action if necessary (based on company policy).
  • Collaborate with internal departments to ensure customer issues are addressed.

REQUIREMENTS

  • Minimum 1 year of experience in customer service or any client-facing role.
  • Experience in debt collection, credit control, or finance is an advantage.
  • Good communication, negotiation, and interpersonal skills.
  • Ability to remain calm and professional when handling difficult conversations.
  • Proficient in Microsoft Office (Word, Excel) and basic data entry.
  • Able to work independently and manage multiple accounts.

Job Types: Full-time, Permanent

Pay: RM2, RM2,700.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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