Collection Agent

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Monee Full time 100,000 - 200,000 per year

Job Description

  • Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
  • Manage customers' repayment obligations and motivate timely repayments through outbound collections & recovery calls.
  • Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
  • The focal point for customer enquiries relating to repayment on overdue accounts.

Requirements

  • Possess minimum SPM or equivalent.
  • Experience in collections or in a call centre background is a plus.
  • Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
  • Have good composure and showcase excellent problem-solving solving skills.
  • Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.

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