Senior Technical Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SentinelOne Full time 120,000 - 240,000 per year

What are we looking for?

We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Linux / Mac environments. 

What will you do?

  • Provide advanced technical support for SentinelOne agents installed on Linux / Mac endpoints.
  • Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems.
  • Collaborate with stakeholders for 1st level escalation handling customer cases.
  • Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.
  • Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.
  • Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.
  • Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.
  • Stay updated on product changes, Windows OS internals, and threat landscape trends.
  • Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.

What skills and knowledge should you bring?

  • Minimum 8 years of working experience in Technical support preferably in endpoint security or antivirus products.
  • Good knowledge in AWS, GCP & Azure
  • Expert Or Proficient Knowledge in Linux
  • Expert Or Proficient Knowledge in Kubernetes
  • Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
  • Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
  • Good knowledge in SAAS products
  • Excellent problem solving and customer management skills
  • Ability to work in high agile environment.
  • Ability to coordinate with multiple teams across regions.
  • Strong communication and collaboration skills; able to work under pressure with minimal supervision.

Preferred Qualifications:

  • CISSP
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certified Ethical Hacker (CEH)

Why Us? 

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry

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