Senior Technical Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time 80,000 - 120,000 per year

Position: Senior Technical Support Engineer

DOJ: 3rd or 17th November

Location: KL Sentral

Languages: Mandarin + English (min B1).

Working hours: Monday-Friday, 9am-6pm (Public holiday support required; replacement leave provided)

We're looking for a passionate technology professional to join our team as a SCCM Technical Support Engineer. In this role, you will act as a trusted advisor to enterprise customers, helping them optimize their IT environments through proactive guidance, best practices, risk assessments, and hands-on support.

This position requires to provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with client's best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.

What You'll Do:

  • Provide technical leadership and consultancy to enterprise customers.
  • Deliver proactive services to optimize systems, prevent issues, and drive digital transformation.
  • Troubleshoot and resolve critical technical problems.
  • Build strong customer relationships and represent client with excellence.
  • Deliver trainings, presentations, and documentation to enhance customer capabilities.

What We're Looking For:

  • Strong experience engaging directly with enterprise customers.
  • Excellent troubleshooting, communication, and presentation skills.
  • At least SPM with 3 years relevant experiences.
  • Good understanding with ITIL/Service Management knowledge.
  • Ability to balance technical expertise with business acumen.
  • Adaptability to change and strong teamwork skills.
  • Fluent in Mandarin and English due to market serving is bilingual.

Technical Expertise Required:

  • Networking / SQL Database
  • SCCM/Configuration Manager
    (SME level, last 3 years): Application management, OS deployment, driver/software updates, compliance, endpoint protection, infrastructure design/admin, security & upgrades.
  • Windows 10
    : Provisioning, servicing, Windows-as-a-Service with ConfigMgr.
  • Window Server
  • Active Directory
    : Sites & Services, Group Policy, Certificate Services.
  • Office 2016/Microsoft 365: Deployment & servicing.
  • Intune & Cloud/Hybrid Solutions: Co-management, Autopilot, Cloud Management Gateway, Endpoint Analytics.

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