Software Technical Support Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Talent Tag Asia Full time 60,000 - 120,000 per year

About the company:

Our client is a leading software development automation company specializing in cutting-edge solutions.

About the role:

As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities:

  • Diagnose and resolve technical issues through phone, email, or remote access.
  • Handle application setup, configuration, and design-related problems.
  • Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
  • Escalate complex issues to senior engineers with clear documentation.
  • Recreate customer environments to find the root cause of problems.
  • Test and verify software updates, upgrades, and fixes.
  • Create and update technical documentation.
  • Participate in team meetings to share insights and best practices.

Required Skills and Qualities:

  • Customer-focused mindset: Always aim to deliver the best service.
  • Good communication: Able to explain technical issues clearly to both technical and non-technical people.
  • Technical learning ability: Quick to learn new products and systems.
  • Strong problem-solving: Able to analyze and fix issues efficiently.
  • Team player: Work well with other departments.
  • Independent: Able to work with minimal supervision.
  • Adaptable: Comfortable in a fast-paced, changing environment.

Preferred Technical Skills:

  • Operating Systems: Windows Server, Linux
  • Databases: SQL Server, Oracle, DB2
  • Web Servers: Tomcat, WebSphere
  • Language: Japanese (good to have, but not required)

Job Type: Full-time

Pay: Up to RM7,000.00 per month

Work Location: In person

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