Technical Support Engineer
1 day ago
Company Description
Technocracy Private Limited is a leading technology solutions company specializing in cloud security, data migration, and software testing. By leveraging cutting-edge technologies and tailored approaches, Technocracy effectively addresses the unique demands of modern businesses. Their expertise extends to robust cloud security solutions, efficient data migration processes, and comprehensive software testing services that ensure reliability and high-quality outcomes. Committed to innovation and customer satisfaction, Technocracy enables businesses to harness the full potential of their digital operations while maintaining data integrity and security.
Role Description
This is a full-time remote role for a Technical Support Engineer. The role involves diagnosing and resolving technical issues, providing timely and accurate customer support, and collaborating with engineering teams to improve product functionality. Key responsibilities include troubleshooting software and hardware issues, ensuring customer satisfaction, documenting support activities, and contributing to process improvements. The Technical Support Engineer will also assist clients in understanding and utilizing advanced technology solutions effectively.
Qualifications
- Strong troubleshooting, issue resolution, and problem-solving skills
- Familiarity with cloud security concepts, including frameworks and protocols
- Experience with software testing methodologies and tools
- Knowledge of data migration best practices and tools
- Excellent verbal and written communication abilities
- Ability to work independently in a remote environment while meeting deadlines
- Customer-oriented mindset with a focus on delivering solutions
- Bachelor's degree in Computer Science, Information Technology, or related field
- Certifications in relevant areas (e.g., AWS, CCNA, ISTQB) are a plus
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