Technical Support Engineer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia CTC Global Sdn Bhd Full time 40,000 - 60,000 per year

Role & Responsibilities:

  • EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
  • Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
  • Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
  • Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
  • Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
  • Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
  • Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
  • End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
  • Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
  • Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

  • Qualifications: Diploma or Bachelor's degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
  • Experience: At least 1-2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
  • Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
  • Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
  • Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
  • Independent Work: Capable of working independently and taking ownership of assigned tasks.
  • Contract Position: 12-month contract position

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