Technical Support Engineer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Acestar Sdn Bhd Full time 30,000 - 60,000 per year

As a
Technical Support Engineer
, you will be tasked with monitoring and maintaining an organization's computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

Responsibilities include:

You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Technical Support responsibilities include:


•
Technical Support & Issue Resolution:

o Provide Level 1, Level 2, and Level 3 technical support to internal teams and external

customers.

o Diagnose, troubleshoot, and resolve complex hardware, software, and network issues

promptly.

o Monitor and maintain computer systems, networks, and applications.

o Escalate unresolved issues to higher support tiers and collaborate with relevant departments

for a timely resolution.


•
Customer Support & Case Management:

o Act as the primary point of contact for customer technical issues, ensuring professional and

timely responses.

o Log and track all customer support tickets, ensuring accurate and detailed documentation.

o Ensure compliance with Service Level Agreements (SLAs) and deliver high-quality customer

service.


•
System Monitoring & Maintenance:

o Perform system health checks, maintenance, and regular updates to ensure optimal

performance.

o Review system logs and alerts to identify and resolve potential problems proactively.

o Implement preventive maintenance strategies to minimize system downtime.


•
Collaboration & Training:

o Collaborate with Tier I personnel to resolve basic technical issues and provide guidance on

escalated cases.

o Provide technical training and mentorship to junior support staff and end-users.

o Document technical processes, solutions, and best practices for future reference.

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Technocracy Private Limited Full time 60,000 - 80,000 per year

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company specializing in cloud security, data migration, and software testing. By leveraging cutting-edge technologies and tailored approaches, Technocracy effectively addresses the unique demands of modern businesses. Their expertise extends to robust cloud security solutions,...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SAS Full time 80,000 - 120,000 per year

    Position Title: Technical Support EngineerBase location: Sydney, AustraliaWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Vanguard Electronic Sdn Bhd Full time 24,000 - 48,000 per year

    We are seeking a motivated and adaptable Technical Support Engineer to join our team. This role combines technical support, project coordination, and field deployment across telecommunications and networking domains. Candidates must be ready to work independently, travel when required, and respond on short notice—including weekends and public...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WhiteCoat Full time 80,000 - 120,000 per year

    Job description About WhiteCoatWhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.Since launching in 2018, WhiteCoat's digital platform powers a wide range of services including tele- and in-person consultations, as well...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SmartHire by SEEK Full time 60,000 - 80,000 per year

    Our client SECIRON (MALAYSIA) SDN. BHD. is seeking a Technical Support Engineer to join their teamJoining SECIRON (MALAYSIA) SDN. BHD. as a Technical Support Engineer offers you the chance to kickstart your career in a dynamic, high-tech environment. You'll be at the forefront of providing technical support, troubleshooting issues, and enhancing customer...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Universal Analytical Technology Pte Ltd Full time 60,000 - 120,000 per year

    We are hiring a proactive and skilled Technical Support Engineer based in Malaysia to be the primary technical contact for our customers. This role is essential for ensuring the seamless operation, installation, and maintenance of our sophisticated analytical and testing equipment.Due to the field service nature of this role, possession of a valid driving...

  • Software Technical Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PeopleLAKE Group Full time 40,000 - 60,000 per year

    We are Hiring: Software Technical Support Engineer We are looking for a dedicated and skilled Software Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients and team members. Location:Kuala Lumpur, Malaysia Work...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time 60,000 - 120,000 per year

    About Ant InternationalWith headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LINKTRIX CONSULTANTS PTE LTD Full time 66,600 per year

    Job Summary:We are looking for a motivated and detail-oriented Technical Support Engineer to join our team. You will work closely with customers to troubleshoot issues, provide technical assistance, and contribute to continuous improvement of our support services.Job Scope:Provide technical support to customers via phone, email, chat, or other communication...

  • Technical Support Engineer

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CTC Global Sdn Bhd Full time 40,000 - 60,000 per year

    Role & Responsibilities:EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client...