Collections Agent

Collections Agent (MY - Mandarin Speaking)
About Us
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here

What We're Looking For
In our next phase of growth we are seeking a detail-oriented and highly organized Collections Agent to join our finance team. If you are a dedicated professional with an understanding of billing and collection processes and a passion for accuracy and efficiency, we would love for you to join our team. As an Collections Agent at Tarro, you will play a vital role in ensuring the timely and accurate processing of incoming payments from our clients and customers. You will work closely with the accounting team to maintain financial records, resolve payment discrepancies, and provide outstanding customer service. Your contributions will directly impact our financial stability and customer relationships

What You'll Accomplish

• You will monitor customers' account balances for non-payments, delayed payments and other irregularities
• You will follow up with customers on payment status and ensure timely collection of outstanding invoices
• You will be responsible for deposits of collections into the Company's bank account
• You will help with inbound/outbound calls, interact with clients professionally to resolve any billing inquiries and discrepancies.
• You will work with other departments regarding status change, special requests and promotions.
• You will assist in the preparation of invoices for clients on a monthly basis.
• You will need to prepare and maintain accurate records and reports related to accounts receivables.
• You will maintain organized and up to date records of all financial transactions.

About You

• You have a SPM / Diploma/Bachelor Degree
• You are bilingual in Mandarin and English
• You are willing to work US hours (night shift) as our customers are based in US
• You have strong attention to detail and a commitment to accuracy
• You have a positive attitude, is independent, self-motivated and results-oriented

Bonus Points

• You have previous experience in billing and collection or a similar role
• You have a good understanding of accounting principles and its application
• You have experience in a consumer driven industry with a passion for the customer.
• You have knowledge of accounting software and ERP systems
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.