Senior HR Operations Specialist – Tier 2

1 day ago

Ipoh, Perak, Malaysia Coherent Full time 60,000 - 120,000 per year
Description

Primary Duties & Responsibilities

APAC & EMEA regional coverage (ROA, China, EMEA and new HRSS migration markets).

Key Responsibilities:

A. Core HR Operations (95%)

  1. Employee Data Management
  • Process and validate employee lifecycle transactions (new hire, transfers, promotions, terminations) in HCM systems (Oracle/SF) ensuring accuracy and compliance.
  • Conduct proactive data audits and cleansing to maintain 100% data integrity across APAC and EMEA regions.
  • Manage document generation (contracts, letters, certificates) in alignment with Coherent templates and statutory requirements.
  1. HR Process Execution
  • Administer benefits enrolment, changes, and terminations according to country-specific policies and vendor SLAs.
  • Handle payroll-impacting data changes and coordinate with Payroll teams to ensure accurate monthly processing.
  • Execute statutory compliance activities, such as contributions reporting, tax documentation, and audit preparation.
  1. Service Delivery Excellence
    • Serve as Tier 1 resolution point for escalated employee queries from Helpdesk, ensuring SLA adherence and positive employee experience.
    • Identify recurring issues, propose process improvements, and work with COEs to resolve root causes.
    • Maintain confidentiality and compliance with data privacy laws (e.g., GDPR, PDPA).
  1. HRSS Setup & Stabilisation Support
    • Support data migration, cleansing, and validation activities for HRSS go-live.
    • Participate in User Acceptance Testing (UAT) and feedback loops for system/process readiness.
    • Document new SOPs and update the HRSS knowledge base to ensure standardization and scalability.

Backup Immigration Support (5%)

  • Assist in employment pass (EP) and professional visit pass (PVP) application processes when primary immigration specialist is unavailable.
  • Support quota checks, vendor coordination, and document collection for immigration cases.
  • Ensure compliance with local immigration regulations during backup duties.

C. Continuous Improvement & Governance (5%)

  • Contribute to HR process optimization initiatives for operational efficiency.
  • Support governance and compliance reporting activities for audit readiness.
  • Participate in cross-functional HRSS projects as required.

Education & Experience

  • A bachelor's degree in Human Resources/Business Admin or its equivalents with at least 4 - 6 years of relevant work experience in HR (functional skills)
     

Skills

Minimum 4–6 years' HR operations experience in a shared services or multinational environment, with exposure to multiple APAC countries.

Process migration and HRSS setup knowledge, including UAT, SOP drafting, and workflow mapping.

Strong service orientation with demonstrated ability to meet or exceed SLAs.

Continuous improvement mindset with ability to spot inefficiencies and recommend solutions.

Strong stakeholder management and ability to work with diverse teams across cultures.

Clear, concise written and verbal communication skills in English; proficiency in a third language (Vietnamese, Japanese, Korean, Hindi, or Filipino) is an advantage.

High level of discretion in handling confidential employee data

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work



Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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