Technical Support Consultant

1 day ago

Johor Bahru, Johor, Malaysia SupportYourApp Full time $40,000 - $60,000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails
  • Handle product-related issues, including syncing and connectivity questions.
  • Address system status and downtime inquiries
  • Work with 2–3 cloud-based products and understand basic cloud setup
  • Collect bug reports and escalate them to the Level 2 team via Jira or Confluence
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 1–2 years of Technical Support experience, preferably in B2B or SaaS
  • Strong ability to handle client questions and provide clear guidance
  • Experience building and maintaining a knowledge base
  • Ability to search and use documentation to resolve issues
  • Understanding of support workflows (priorities, follow-ups, required info)
  • Excellent communication skills with a polite, customer-focused tone
  • Familiarity with Jira and Confluence

Benefits and Perks:

  • Fixed schedule: Monday-Friday, 9am – 5:30pm Malaysia time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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