Senior Group Enterprise Architect – Insurance

We are one of ASEAN's leading regional banks, embarking on a multi-year digital and next-generation transformation that will redefine the future of banking across our markets. To deliver on this ambition, we are strengthening our Group Enterprise Architecture team — the strategic engine ensuring our technology landscape remains modern, compliant, resilient, and future-ready.

At Maybank, architects are not confined to creating blueprints — they are trusted advisors and strategic partners. Our architects play a pivotal role in shaping business strategy, driving regulatory alignment, and defining the digital target state architecture. This work directly influences how we deliver value to millions of customers across the region.

As part of the Group, our insurance business is represented by Etiqa, a leading regional insurer offering both Life and General Insurance solutions. Etiqa is central to our ambition to deliver financial services that are innovative, customer-centric, and seamlessly integrated across ASEAN.

Job Purpose:

The Insurance Business EA (Life & General) plays a pivotal role in developing and maintaining the target architecture that underpins the Bank's insurance subsidiaries and distribution businesses. This role requires a seasoned leader who can engage effectively with C-suite and senior executives, conduct in-depth assessments, and provide clear architecture recommendations that shape insurance transformation decisions.

With a strong focus on life insurance, general insurance, health insurance, and bancassurance distribution, the Insurance Business EA ensures that the business architecture continually adapts to regulatory change, evolving customer needs, and industry modernization trends.

As a key focus area, this role will define and steward the target state of the Bank's insurance architecture, leading modernization of policy administration systems (PAS), claims management, underwriting, distribution, and customer servicing platforms. It ensures consistency with enterprise-wide standards, regulatory obligations across ASEAN, and the Bank's strategic transformation programs. Serving as a bridge between business & technology. The Insurance Business EA ensures that modernization decisions are future-ready, compliant, and customer-centric.

What We Offer:

• A unique opportunity to shape the Insurance (Life & General) transformation architecture of one of ASEAN's leading regional financial groups.
• We offer opportunities to expand your skills, exposure, and experience by driving transformative initiatives across ASEAN. You will influence CxO stakeholders, shape strategic decisions, and grow both professionally and personally.
• Regional exposure across multi-jurisdiction operations, engaging with regulators, executives, and industry leaders.
• Competitive compensation and benefits package, including support for professional certifications, continuous learning, and leadership development.
• A strategic platform to influence and advance insurance technology and strategies that impact millions of customers, leaving a lasting legacy in the region's financial landscape.

Key Responsibilities:

1.Strategic Business Architecture Development:

• Define and maintain the Insurance (Life & General) current and target-state business architecture aligned to ACORD and BIAN service domains.
• Identify opportunities to align IT and business strategy to improve underwriting accuracy, claims efficiency, operational resilience, customer experience, and bancassurance conversion.
• Demonstrated experience in Target Operating Model development across Life Insurance, General Insurance, Bancassurance, and Health Insurance.

2.Leadership in Insurance Capabilities:

• Own the Insurance target-state architecture (Life & General) and lead stakeholder discussions to continuously align the roadmap.
• Translate business capabilities (product, pricing, underwriting, policy administration, claims, reinsurance, distribution, customer servicing, fraud) into architectural designs that support transformation.
• Maintain architecture roadmaps, capability heat maps, and application rationalisation for the insurance domain.
• Proactively communicate insurance architectural plans and strategies across business and technology stakeholders.

3.Governance and Standards Compliance:

• Ensure initiatives comply with regulatory and actuarial requirements (BNM, OJK, MAS, IFRS 17) and align with enterprise-wide architectural standards.
• Govern the implementation of insurance domain standards and patterns across programs and projects.

4.Innovation and Research:

• Ensure solutions leverage next-generation insurance capabilities (AI-supported underwriting, digital claims, cloud-native Policy Admin System (PAS), modular APIs; telematics/IoT where relevant).
• Stay abreast of industry trends (embedded insurance, ecosystem partnerships, InsurTech, parametric covers).
• Produce forward-looking research and impact assessments to inform investment decisions.

5.EA & Regulatory Alignment

• TOGAF 9.1/10, ACORD Reference Model, BIAN Service Landscape & ArchiMate 3
• BNM RMiT (Malaysia), OJK MRTI (Indonesia), MAS (Singapore) — technology risk, outsourcing, cloud, and resilience expectations for insurance platforms.
• IFRS 17 — financial reporting standard for insurance contracts.
• Risk-Based Capital (RBC) / solvency regimes across ASEAN.
• PDPA (Malaysia & Singapore) — data privacy and customer data controls.

6.KPI / Success Measures Owned

• Develop and maintain the Insurance target state architecture, acting as the trusted Enterprise Architect for business and technology leaders to align all digital initiatives with Group strategy
• % of Insurance modernization initiatives delivered against the target-state roadmap.
• % of Architecture Review Board submissions approved with no high-risk exceptions.
• % Reduction of legacy insurance system footprint (PAS, claims, CRM) through modernization.

Qualifications and Experience:

1. Typically brings over 15 years of experience in enterprise or solution architecture, including at least 5 years leading insurance architecture (Life and/or General) within financial services.
2. We are particularly interested in senior architects who have shaped insurance transformation strategies, modernized PAS/claims, or implemented IFRS 17 and regulatory-driven change programs.
3. Bachelor's degree in Business, Information Technology, or a related discipline; Master's degree or professional chartered qualifications in Insurance, Banking, Finance, or Markets (ACII, FLMI, CFA, CA, CB) are highly preferred.
4. Demonstrated track record in insurance core system modernization (PAS, claims, distribution, CRM) and large-scale business architecture initiatives aligned to enterprise transformation objectives.

Desired Skills and Competencies:

1. Demonstrated leadership presence and credibility to lead, influence, and shape architecture discussions with CxO and senior executive stakeholders.
2. Strong analytical and strategic thinking capabilities; able to translate complex insurance challenges into clear architectural strategies.
3. Proficiency in TOGAF or equivalent architectural frameworks; certifications in TOGAF and ACORD are highly preferred.
4. Experience with insurance core platforms (Life & General), claims, CRM, and distribution ecosystems.
5. Deep understanding of global and ASEAN insurance trends (digital insurance, InsurTech, embedded insurance, regulatory-driven change).
6. Strong communication skills, both written and verbal, with the ability to articulate complex architectural concepts in a clear, compelling manner for executive audiences.