Manager, Project Ancillary

2 weeks ago

Kuala Lumpur RedQ, Malaysia AirAsia Full time 90,000 - 120,000 per year


Job Description

  • Location: RedQ
  • Department: Aviation Commercial, Ancillary
  • Entity: AAAMS
  • Status (Full time/part time/contract): Full Time
About The RoleWe are seeking a strategic and results driven Ancillary Project Manager to lead the development, implementation, and optimization of ancillary revenue initiatives across our airline's portfolio. This role is pivotal in enhancing the customer experience while driving incremental revenue through products such as baggage, seat selection, onboard services, and other ancillary offerings.Key Responsibilities
  • Project Management: Oversee the end to end delivery of ancillary product initiatives, from ideation and planning to launch and post-implementation review.
  • Cross-Functional Collaboration: Partner with Commercial, Airline ICT, the MOVE team, Ground Operations, Finance, and other key internal and external stakeholders to ensure seamless execution of ancillary initiatives.
  • Product Development: Identify and develop new ancillary opportunities based on market trends, customer insights, and competitive benchmarking.
  • Performance Tracking: Monitor key deliverables, conduct post launch analyses, and continuously optimize offerings to increase product take up rates and customer satisfaction.
  • Vendor Management: Manage relationships with external partners and suppliers, oversee integrations, and ensure service quality and compliance.
  • Compliance & Risk: Ensure all ancillary initiatives adhere to aviation regulations, data privacy laws, and internal governance standards.
  • Reporting & Insights: Conduct performance analysis across business units, identify root causes, and recommend mitigation plans.
  • Translate data outputs into strategic insights and effectively communicate findings to stakeholders.
Qualifications & Skills
  • Bachelor's Degree in Business, Aviation, or a related field (MBA preferred).
  • Minimum 5 years of experience in the airline, travel, or e-commerce industries, with a focus on ancillary revenue, product, or project management.
  • Strong project management skills. PMP or Agile certification is a plus.
  • Analytical mindset with proficiency in data tools such as Google Excel, Google Sheet and other relevant platforms.
  • Excellent communication and stakeholder management abilities.
  • Passion for aviation and customer centric innovation.
  • High energy, self-motivation, and the ability to thrive in a fast-paced environment.
  • Strong strategic problem solving skills, with a proactive approach to driving action and project ownership.

  • Intern, Ancillary Pricing

    2 weeks ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 40,000 - 60,000 per year

    Job DescriptionJob DescriptionSupport the monitoring of airline ancillary revenue performance at the route level.Assist in analyzing data from multiple sources (revenue, customer feedback, marketing) to identify trends and opportunities.Prepare regular performance reports and present key findings to the team.Conduct market research on competitor actions and...

  • Senior Executive, Ancillary Pricing Analyst

    2 days ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 55,000 - 110,000 per year

    Job DescriptionJob Description- Monitor Airline Ancillary Revenue performance and propose revenue strategy for revenue optimisation at route level- Identify revenue maximisation opportunities by performing deep-dive analysis on a range of data sources (revenue, customer feedback, marketing)- Prepare regular performance report and highlight key findings to...

  • Assistant Manager, Ancillary Revenue

    6 days ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Assistant Manager, Ancillary Revenue **Reports To**: - Manager, Ancillary Revenue **Role Purpose**: - Drive core ancillary revenue growth by implementing the ancillary revenue strategy across all customer touch-points, champion new market relevant products and improve customer performance experience in existing/new ancillary...

  • Assistant Manager, Ancillary Revenue

    6 days ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Manager, Ancillary Revenue **Role Purpose**: - Drive core ancillary revenue growth by implementing the ancillary revenue strategy across all customer touch-points, champion new market relevant products and improve customer performance experience in existing/new ancillary products.**Key Accountability**: - Monitor and analyse all...

  • Ancillary Growth Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time 120,000 - 240,000 per year

    Job DescriptionWe are seeking a highly analytical, entrepreneurial Ancillary Growth Manager to drive optimization and expansion of MOVE's ancillary offerings. This role will focus on increasing Revenue Per Passenger (RPP) and Attach Rates (AR) for priority ancillary streams across the booking and post-booking funnel.The successful candidate will own...

  • Assistant Manager, Project Management

    4 hours ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 900,000 - 1,200,000 per year

    Job DescriptionOVERVIEW:Location: RedQDepartment: Aviation Commercial, Network PlanningEntity: AAAMSStatus (Full time/part time/contract): Full TimeJOB DESCRIPTION:YOUR ROLE AS AN ASSISTANT MANAGER, PROJECT MANAGEMENT This role bridges aviation business strategy, data-driven insights, and project execution. The incumbent acts as a consultant and project...

  • Product Manager

    2 days ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 120,000 - 240,000 per year

    Job DescriptionWhat you will do:Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers in the areas of booking, check-in, chatbot, payments, ancillaries, communications, payments etcBring ease of use and simplicity to...

  • Assistant Project Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Orion Project Management Sdn Bhd Full time 43,200 - 103,200 per year

    Job Responsibilities1. Project Planning & ManagementAssist the Project Manager in developing project schedules, budgets, and work programs.Follow up on authority approvals, statutory submissions, and consultants' deliverables.Track project milestones and highlight potential delays or issues for timely resolution.2. Coordination & SupervisionSupport the...

  • Senior Project Manager

    2 days ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 180,000 - 270,000 per year

    Job DescriptionWhat You'll Do: This is a leader that partners with senior leadership and owns priority program/project work while reporting to the Head, IT PMO.Drives, builds, and grows future priority areas of focus that align to organization goals.You will interact with stakeholders at all levels, be responsible for implementing and iterating standard...

  • Intern, Project Management

    2 days ago

    Kuala Lumpur - RedQ, Malaysia AirAsia Full time 30,000 - 60,000 per year

    Job DescriptionKey ResponsibilitiesAssist in data analysis, report preparation, and presentation developmentSupport ongoing projects by conducting research, testing, or documentationHelp manage schedules, task trackers, or dashboardsParticipate in team meetings and contribute ideas or improvementsWork closely with mentors to understand workflows and project...