Shop Leader

3 days ago

Ipoh, Perak, Malaysia Chloe Cafe & Flufff Cafe Full time

Job Scope / Responsibilities:

Shop Operations

  • Oversee daily shop operations to ensure smooth running.
  • Ensure cleanliness, hygiene, and safety standards are maintained.
  • Monitor stock levels of products, packaging, and supplies; coordinate with HQ for replenishment.

Sales & Customer Service

  • Ensure excellent customer service is provided at all times.
  • Handle customer feedback, inquiries, and complaints professionally.
  • Monitor sales performance and assist in achieving sales targets.
  • Upsell and promote products.

Team Management

  • Supervise shop assistants and cashier staff.
  • Arrange staff schedules and manage attendance.
  • Guide, train, and motivate team members to deliver good service.

Cash & Inventory Handling

  • Oversee cash handling and ensure daily sales are balanced.
  • Verify cash deposit and reporting to accounts/management.
  • Monitor product wastage and control shop losses.

Reporting & Communication

  • Prepare daily/weekly sales and operations reports.
  • Communicate with management regarding shop needs, issues, and updates.
  • Ensure company policies and SOPs are followed by the team.

Job Requirements:

  • Minimum SPM / Diploma qualification or equivalent.
  • At least 2–3 years of retail / F&B supervisory experience (bakery, café, restaurant, or similar).
  • Strong leadership and people management skills.
  • Good communication and customer service skills.
  • Basic knowledge of cash handling, reporting, and inventory control.
  • Able to work shifts, weekends, and public holidays.
  • Responsible, reliable, and hands-on in daily shop operations.
  • Basic computer skills (POS system, Microsoft Excel/Word) will be an advantage.

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Application Question(s):

  • When will you be able to start work? Do you need to serve any resignation notice, or can you start immediately?
  • Which branch you prefer to work at, and if you are okay to work at other branches when needed.

Experience:

  • Retail sales: 2 years (Required)

Work Location: In person

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