Shop Leader

2 weeks ago

Ipoh, Malaysia Family Confectionery Sdn Bhd Full time

**Job Scope / Responsibilities**:
**Shop Operations**
- Oversee daily shop operations to ensure smooth running.
- Ensure cleanliness, hygiene, and safety standards are maintained.
- Monitor stock levels of products, packaging, and supplies; coordinate with HQ for replenishment.

**Sales & Customer Service**
- Ensure excellent customer service is provided at all times.
- Handle customer feedback, inquiries, and complaints professionally.
- Monitor sales performance and assist in achieving sales targets.
- Upsell and promote products.

**Team Management**
- Supervise shop assistants and cashier staff.
- Arrange staff schedules and manage attendance.
- Guide, train, and motivate team members to deliver good service.

**Cash & Inventory Handling**
- Oversee cash handling and ensure daily sales are balanced.
- Verify cash deposit and reporting to accounts/management.
- Monitor product wastage and control shop losses.

**Reporting & Communication**
- Prepare daily/weekly sales and operations reports.
- Communicate with management regarding shop needs, issues, and updates.
- Ensure company policies and SOPs are followed by the team.

**Job Requirements**:

- Minimum **SPM / Diploma** qualification or equivalent.
- At least **2-3 years of retail / F&B supervisory experience** (bakery, café, restaurant, or similar).
- Strong **leadership and people management skills**.
- Good **communication and customer service skills**.
- Basic knowledge of **cash handling, reporting, and inventory control**.
- Able to work **shifts, weekends, and public holidays**.
- Responsible, reliable, and hands-on in daily shop operations.
- Basic computer skills (POS system, Microsoft Excel/Word) will be an advantage.

**Job Types**: Full-time, Permanent

Pay: From RM1,700.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave

Application Question(s):

- When will you be able to start work? Do you need to serve any resignation notice, or can you start immediately?

**Experience**:

- Retail sales: 2 years (required)

Work Location: In person

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