Customer Success Specialist

2 days ago

Taman Sentosa, Penang, Malaysia Arvion Services Full time 40,000 - 60,000 per year

Job Overview:
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What you will do:

  • Provide excellent support to customers via phone and email
  • Assist with online orders, inquiries, and issue resolution
  • Handle payments and sensitive data securely
  • Maintain a professional and empathetic attitude at all times
  • Escalate complex issues to the appropriate teams
  • Collaborate with team members to enhance customer experience
  • Stay updated on products and meet performance KPIs

What makes you a good fit:

  • Minimum qualification: SPM or equivalent and above
  • Languages: Fluent in Mandarin and English (spoken & written)
  • Strong communication and problem-solving skills
  • Able to work on a 24/7 rotational shift, including weekends and public holidays
  • At least 6 months of customer service experience is preferred but not mandatory
  • Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields)

What We Offer

  • EPF & SOCSO contributions
  • Medical and/or personal accident insurance
  • Maternity leave in accordance with statutory requirements
  • Full training provided with continuous development support
  • Language allowance for Mandarin speakers
  • Career growth opportunities within a global company
  • Supportive, multicultural team environment

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