Customer Service Exec

2 weeks ago


Ara Damansara, Malaysia Lean IT Consultants Sdn Bhd Full time 23,000 - 31,500 per year

Position: Customer Service Executive (Inbound) – For Telco Products

Location: Ara Damansara, Petaling Jaya

Salary: Basic Salary (RM 2,300 ENG/BM Speakers) (RM 3,100 - Mandarin)

Benefits:

  • KPI allowance – up to RM 500
  • Night shift allowance—up to RM400
  • Extra allowance—up to RM600 (Minimum 120 hour per month)
  • Overtime (OT) **if required only
  • Training provided (4 weeks)
  • Nearby LRT Ara Damansara

Working Days: 5 days on, 2 days off

Working Hours: 24/7 Rotational Shifts—(9 working hours)—1 shift per day

Requirements:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.
  • Age Group: 18-55 years old.

Job Description:

  • Attend to and resolve customer/client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.

Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Able to work rotational shifts?

Education:

  • STM/STPM (Required)

Work Location: In person


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