Engineer Information Technology

2 days ago

Malacca City, Malaysia Infineon Full time 40,000 - 80,000 per year

Handle IT incidents and Service Request raised by Infineon users worldwide. Handle IT incidents and Service Request raised by Infineon users worldwide. Handle contacts via 3 end-user channels: Calls, chats and web tickets. Participate and drive continuous improvement initiatives and collaborations with 2nd level IT. Perform any additional tasks, topics, project as and when advised by Service Desk Management. Good proficiency in English and Bahasa Melayu as it is compulsory. Proficiency in Mandarin as it is compulsory if required, German language is an added advantage. Strong communication and interpersonal skills as it is required to run shift; which includes public & national holidays and weekends. Able to work independently with minimal supervision, willing to learn and work hard. Ability of becoming a team player and is customer-focused. Possesses theoretical and practical knowledge/ experience in IT. Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (E.g. Microsoft solutions are preferred.) We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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