Boutique Welcome Host

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Audemars Piguet Full time $30,000 - $60,000 per year
Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career

Job Description

Responsible for greeting clients and delivering exceptional customer service assistance. This includes answering calls and attending to emails, addressing client's enquires and needs, providing a warm and welcoming environment to clients. The Welcome Host will also be responsible for the management of client's appointment for the boutique.

Reception

  • Boutique generic public phone-line:
    • Answer boutique calls in a timely manner (within 5 rings)
    • Screen and forward phone calls to the necessary personnel (within the boutique)
  • Boutique generic public email account:
    • Assign emails from existing client to SA who is their follower
    • Equitably assign emails from new client to an SA, in accordance to the language needs of the client
    • Reply to boutique's emails for appointment requests and call backs, this includes planning boutique team's planned appointments, and walk in rostering.
    • Track how many emails are fielded to each SA a day.
  • In person:
    • Screen customers and monitor access to boutique
    • Inform retail staff of customer's arrivals or cancellation of appointments

Customer Experience

  • To provide excellent customer service as the first point of contact to welcome customers
  • Connecting customers with retail staff based on the appointments arranged
  • Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
  • To prioritize incoming visitor and phone traffic effectively and smoothly
  • Ensure CRM data capture for all new clients' arrival
  • Ensure that the boutique front area is in presentable condition

Administrative

  • Key contact person for managing client appointment for the boutique
  • Update calendars and schedule meeting for retail staff
  • Assist Boutique Manager in roster planning.
  • Record the boutique traffic data on daily basis and submit the report to relevant managers
  • Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required
Qualifications

Minimum 3 to 5 years of relevant experience in hospitality or luxury retail industries

Strong communication and interpersonal skills

Possess good problem solving and exceptional prioritising skills

Well-groomed and possesses a can-do attitude

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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