General Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PeopleLAKE Group Full time $80,000 - $120,000 per year

The General Manager (GM) will lead and oversee the overall operations, business development, and recruitment performance of the agency. This role is responsible for driving revenue growth, improving consultant productivity, ensuring delivery excellence, and maintaining strong client relationships. The GM will lead a team of recruitment consultants, team leaders, and support staff to achieve both financial and operational KPIs.

Key Responsibilities

A. Business & Operations Leadership

  • Develop and execute business strategies to achieve sales targets, growth objectives, and operational efficiency.
  • Oversee day-to-day operations across recruitment, client servicing, and support functions.
  • Implement SOPs, performance metrics, and best practices for the agency.
  • Provide monthly business reviews, performance reports, and forecasts to senior management.

B. Recruitment & Delivery Excellence

  • Oversee full-cycle recruitment delivery for all teams (contingency, retained, contract staffing, executive search).
  • Drive high-quality candidate sourcing, talent pipelines, and fulfillment rates.
  • Ensure recruiters adhere to compliance, quality standards, and client SLA.

C. People Leadership & Team Development

  • Lead, motivate, and mentor team leaders and recruitment consultants.
  • Build capability through training, coaching, and performance management.
  • Manage hiring, onboarding, and development of recruitment staff.
  • Foster a culture of teamwork, accountability, and high performance.

D. Client Management & Business Development

  • Build and maintain strong relationships with key accounts.
  • Drive new client acquisition and expand existing accounts.
  • Attend client meetings, pitches, negotiations, and industry events as the agency's senior representative.
  • Resolve escalations and ensure exceptional service delivery.

E. Financial & P&L Management

  • Manage agency P&L, budgeting, cost control, and profitability targets.
  • Optimise productivity, revenue per consultant (RPC), and contribution margins.
  • Evaluate ROI for marketing, tools, technology platforms, and operational resources.

F. Compliance & Risk Management

  • Ensure adherence to MOM/MITI/HRDF/EA Acts (depending on country).
  • Oversee licensing requirements and agency regulatory compliance.
  • Implement risk controls for data privacy, contracts, and recruitment practices.

Requirements

  • Bachelor's degree in Business, HR, Management or related field.
  • 8–12+ years of experience in recruitment, with at least 3–5 years in leadership.
  • Proven track record managing recruitment teams and driving sales growth.
  • Strong understanding of recruitment processes (contingency, retained, contract staffing).
  • Excellent leadership, communication, and client management skills.
  • Strategic mindset with strong business acumen and operational discipline.
  • Ability to work in a fast-paced, KPI-driven environment.

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