Team Leader – E-Commerce Platform

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time 40,000 - 60,000 per year

Key Responsibilities:

  • Team Management & Leadership
  • Lead, coach, and motivate a team of associates (e.g., content moderators, customer service agents, operations staff).
  • Conduct regular team meetings, performance reviews, and coaching sessions.
  • Provide guidance, support, and feedback to enhance team productivity and morale.
  • Operations & Performance
  • Monitor daily operations to ensure tasks are completed accurately and within SLA.
  • Track and analyze team KPIs, ensuring performance targets are met or exceeded.
  • Allocate workload, manage schedules, and ensure adequate staffing for peak periods.
  • Quality & Compliance
  • Ensure all work follows company policies, quality standards, and e-commerce platform guidelines.
  • Conduct quality audits and provide corrective actions when necessary.
  • Resolve escalated issues (customer complaints, seller concerns, or policy-related matters).
  • Problem-Solving & Process Improvement
  • Identify process gaps and recommend improvements to enhance efficiency and user experience.
  • Collaborate with cross-functional teams (Compliance, Seller Support, Logistics, Product, etc.) to address operational challenges.
  • Support the implementation of new SOPs, tools, and platform updates.
  • Reporting & Documentation
  • Prepare regular operational reports and insights for management.
  • Maintain accurate records of team performance, attendance, and escalation logs.

Requirements:

  • Diploma or Bachelor's degree in Business, Management, or related fields.
  • Minimum 2–3 years of experience in e-commerce operations, customer service, content moderation, or a related area.
  • Previous leadership or supervisory experience is preferred.
  • Strong understanding of e-commerce processes and platform operations.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Strong analytical thinking and data-driven decision-making abilities.
  • Ability to work under pressure in a fast-paced environment.
  • Flexible with working shifts, weekends, or public holidays if required.

Key Competencies:

  • Leadership & coaching
  • Problem-solving
  • Decision-making
  • Time and task management
  • Process optimization
  • Communication skills
  • Team collaboration
  • Optional: Benefits Section
  • Competitive salary and performance incentives
  • Medical & insurance coverage
  • Career development and leadership training
  • Hybrid/remote work options (if applicable)

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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