Customer Service Executive I Mandarin Speaker I Ara Damansara

1 day ago

Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time 30,000 - 40,000 per year
Role Overview

The Customer Service Executive will be responsible for managing customer enquiries across email, live chat, and phone channels while ensuring timely and accurate first-time resolution. This role supports regional telco, IT, and social media projects, requiring a service-focused mindset and strong communication skills.

Key Responsibilities
  • Handle inbound customer enquiries via phone, email, and chat in a professional and courteous manner.
  • Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution wherever possible.
  • Record and update all customer interactions in the internal systems with complete and accurate details.
  • Escalate complex cases to the relevant teams in accordance with standard operating procedures and service levels.
  • Adhere to project-specific workflows, compliance guidelines, and quality assurance standards.
  • Maintain a high level of customer satisfaction through timely follow-up and problem resolution.
  • Achieve performance targets including productivity, quality, attendance, and response time.
Requirements
  • Minimum SPM qualification or equivalent.
  • Ability to communicate in average English (spoken and written).
  • Ability to read and write in Traditional Mandarin, and speak fluent Mandarin to support Taiwan-based customers.
  • Fresh graduates and school leavers are encouraged to apply.
  • Basic computer literacy and ability to navigate multiple systems.
  • Strong customer-oriented attitude with patience, professionalism, and problem-solving skills.
  • Willingness to work in a fast-paced and dynamic call centre environment.
Working Conditions
  • Operates in a 24/7 rotational shift environment, including nights, weekends, and public holidays as required.
  • Weekly shift rotations will apply, with the monthly schedule provided in advance.
  • Candidates must have their own transport, as shift timings may not align with public transportation availability.
  • Work will be based on-site at the designated office location.
Compensation & Benefits
  • Base salary with monthly KPI incentives based on performance.
  • Insurance benefits provided as part of the employment package.
  • Additional allowances or overtime may apply in accordance with company policy.
  • Comprehensive training and onboarding provided with opportunities for career progression.
Preferred Attributes
  • Prior experience in customer service or call centre operations is an added advantage but not mandatory.
  • Positive attitude, strong work ethic, and willingness to learn.
  • Excellent interpersonal and listening skills with the ability to remain calm under pressure.
  • Team player with a commitment to delivering excellent service.

  • Customer Service Mandarin

    1 day ago

    Petaling Jaya, Selangor, Malaysia Net2Source (N2S) Full time 30,000 - 60,000 per year

    Job Opening: Customer Support Executive (Mandarin)Start Date:26 November 2025Shift:9 hours per day (Rotational shifts may apply)Location:Petaling Jaya, Selangor, Malaysia (Nearby Ara Damansara LRT) Job Responsibilities:Provide excellent customer service support in Mandarin via chat, email, or phone.Handle customer inquiries, complaints, and feedback...

  • customer support executive: Mandarin speaker

    1 day ago

    Petaling Jaya, Selangor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time 21,600 - 36,200 per year

    Responsibilities:Provide continuous technical support via telephone and email related to the productEmploy a high level of interpersonal and communication skills to move beyond customer'sfrustrations and solve customer's problemIdentify the level of technical knowledge and adjust technical communications to solvecustomer's problemConducting basic probing to...

  • Technical Customer Service Mandarin

    1 day ago

    Petaling Jaya, Selangor, Malaysia Net2Source (N2S) Full time 30,000 - 60,000 per year

    We're Hiring:Mandarin - Technical Customer Service Executive Location: Petaling Jaya, Selangor (Near Ara Damansara LRT) Start Date: October 2025 Languages: Mandarin & English Role Overview: Join our vibrant team and help deliver outstanding customer experiences.Key Responsibilities:• Handle inbound/outbound calls• Provide bilingual support• Resolve...

  • Customer Service

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Tribe Business Services Sdn Bhd Full time 4,000 - 4,800 per year

    Tribe is expanding As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.We're looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer...

  • Customer service

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Mango Global Full time 24,000 - 30,000 per year

    Hiring for English/Malay Speaker for the client based in Ara damansarawhatsapp to book the interview sessionProject : StarhubStart date : OctoberAssist customers with mobile, broadband, and TV service inquiries.Provide accurate information regarding billing, payments, plans, and promotions.Troubleshoot basic technical issues and escalate complex cases to the...

  • Sales & Marketing Support Executive (Mandarin & Japanese Speaker)

    1 day ago

    Petaling Jaya, Selangor, Malaysia ManpowerGroup Full time 48,000 - 96,000 per year

    Sales Support Executive (Mandarin + Japanese)Location: HQ Oasis Square, Ara Damansara, Petaling JayaSalary Range: RM5,000 – RM8,000 per monthJob SummaryWe are looking for a Sales Support Executive to assist our sales and marketing teams. This role focuses on coordination, documentation, and client servicing — ensuring smooth operations and enabling the...

  • Japanese and Korean Customer Support

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Mango Global Technologies Co. Full time 108,000 - 120,000 per year

    Hiring Alert Japanese Speakers – Work in Malaysia + 10,000 RM Joining Bonus Are you a Japanese Speaker looking to build an international career in a vibrant, multicultural country? This could be your next big move Upcoming intakes: 24 Nov | 22 Dec | 26 Jan Role: Customer Support Executive (Japan Food Delivery Project) Location: Ara Damansara, Malaysia...

  • Technical Support Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia Arvion Services Full time 40,000 - 45,000 per year

    Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process client...

  • Service Crew

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Born Butcher Sdn Bhd Full time 12,000 - 24,000 per year

    Part-Time Job Opening – RM10/hour (Negotiable Based on Experience)Muslim-Friendly Western RestaurantLocation: Ara Damansara, 47301 Petaling JayaNearest LRT: Lembah Subang10 minutes from Citta MallPositions AvailableService Crew Part TimeWorking HoursMonday – Friday, 10:00 AM to 3:00 PM (may require to work on Public Holidays)PayRM10/hour (Negotiable...

  • Customer Care Analyst I

    1 day ago

    Petaling Jaya, Selangor, Malaysia Kimberly-Clark Full time 60,000 - 80,000 per year

    Customer Care Analyst I (12 Months Contract) - (Global Business Services)Job DescriptionCustomer Care Analyst I - (Global Business Services)Your Job You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a...