E commerce Customer Service cum Retail

7 days ago


Shah Alam, Selangor, Malaysia HYGR SDN BHD Full time

Customer Service:


Respond to a message on Shopee, Tiktok, Whatsapp, Facebook, etc (Social media)

Maintain 95% response rate within set time

Resolve customer issues & build trust

Understand e-commerce metrics & trends

Coordinate with marketplace to grow business

Handle ad-hoc tasks from Supervisor


Retail (HQ):


Assist customers with purchase & inquiries

Manage inventory & stock shelve

Handle Point of Sales (P.O.S) transaction

Keep retail area clean & organized

Arrange merchandise to boost sales


Live Host:


Live hosting when required - few hours per day/week


Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Free parking
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • What makes a good Customer Service?
  • Customer Service can be mentally draining - How do you stay emotionally resilient?

Job Types: Full-time, Permanent, Contract

Pay: From RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • what makes a good customer service?
  • customer complained about a faulty product but it was caused by them not reading the instructions, how would you respond to the customer?

Work Location: In person



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