E commerce Customer Service cum Retail
7 days ago
Customer Service:
Respond to a message on Shopee, Tiktok, Whatsapp, Facebook, etc (Social media)
Maintain 95% response rate within set time
Resolve customer issues & build trust
Understand e-commerce metrics & trends
Coordinate with marketplace to grow business
Handle ad-hoc tasks from Supervisor
Retail (HQ):
Assist customers with purchase & inquiries
Manage inventory & stock shelve
Handle Point of Sales (P.O.S) transaction
Keep retail area clean & organized
Arrange merchandise to boost sales
Live Host:
Live hosting when required - few hours per day/week
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Free parking
- Opportunities for promotion
- Professional development
Application Question(s):
- What makes a good Customer Service?
- Customer Service can be mentally draining - How do you stay emotionally resilient?
Job Types: Full-time, Permanent, Contract
Pay: From RM2,500.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- what makes a good customer service?
- customer complained about a faulty product but it was caused by them not reading the instructions, how would you respond to the customer?
Work Location: In person
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