Relationship Manager

Job ID: 41074

Location: Kuala Lumpur, MY

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 15 Oct 2025

Job Summary

As a Medium Enterprise Relationship Manager, you will play a key role in driving the growth of our SME Banking segment by executing strategies aligned with the Group's objective and achieving individual financial and non-financial targets.

Key Responsibilities

• Effectively generating new business by identifying prospects and convert in line with the Bank's appetite.
• Strategically formulating account plan and to provide client's needs-based solutions, structure appropriate credit facility, and execute various banking transactions.
• Proactively building trusted client relationships by maintaining a portfolio of active and growing customers.
• Market and sell broad range of products including trade service, cash management, treasury and investment.
• Build and expand existing client relationships through pro-active contact, account planning, wallet sizing and effective pipeline management.
• Identify and prioritize activities to maximize revenue contribution from allocated client portfolio.
• Origination and structuring of deals based on client needs jointly with product partners as appropriate.
• Consult and recommend strategies where account management or recovery is needed on problem accounts, assisting credit in identifying sources from minimizing loan losses.
• Work closely with credit team to ensure good quality lending decisions are made: to ensure strict adherence to the prevailing credit policies.
• Work effectively across geographic borders with customers to deepen relationships with the Bank.
• Partner with Client Management Team in ensuring all CDD and related policies and procedures are followed and Completion of Sanctions questionnaires, Risk and Responsibility Committee submissions and similar, liaising with the client as necessary.

Skills

• Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
• Familiar with Client Due Diligence, On-boarding and Account Management, Static Data Monitoring, Credit and Credit Monitoring and Client Offboarding processes.
• Sales: Prospecting, Account Planning, Client Pitching
• Credit Risk

Qualification

• Degree Graduate
• 7 plus years of relevant experience in serving commercial/corporate clients.
• Experience servicing international businesses under the cross-border context.
• Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations / mitigations.
• Sound product knowledge on Loan, Cash Management, FX and Fee generating revenue.
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking.
• Outstanding communication and presentation skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.