Commercial Operations Manager, Malaysia

Job Description Summary

The Commercial Operations Manager is part of the commercial team in driving growth across the various business units. The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.

Job Description

About BD

Be part of something bigger

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

JOB FUNCTION

• Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory

• Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.

• Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs

• Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days' Sales (FDS) inventory level across all businesses.

• Monitor and escalate inventory risks for appropriate action.

• Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.

• Support businesses to streamline and optimize sales and operations processes with distributors.

• Drive the achievement of distributor KPIs by functioning as key contact person to distributors.

• Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.

• Accountable for the in-market sales tool, , ensuring the integrity of the data always, implementation of system changes and modifications.

• Process owner for production of sales performance reports and incentives calculation, validation and approval routing.

• New product introduction and launch planning with cross-functional stakeholders.

• Analyze internal business trends and processes to enable Country General Manager to address or improve them.

• Perform other tasks that may be assigned from time to time.

• Distributor Management

• Monitor Distributor performance using Dashboard

• Review Distributor Channel Inventory and IMS trends

• Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)

• Participate in annual Distributor evaluation (where applicable)-

Others

• Continuous improvement: Process, System and People

• Performs any other tasks and key projects as assigned

• Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.

• Implement remedial measures both short term & long-term

• Quick response in time, Right Solution, Communication

POSITION REQUIREMENTS

• Degree in Business Management / Supply Chain /Engineering

• Min 4-7 years of Supply Chain /Operations management experience

• Excellent SAP, BW & APO knowledge

• Proficient in MS Excel application

• Possess analytical skill and ability to enjoy data mining/ report analysis

• Ability to perform root cause analysis with recommendation of resolution

• Excellent interpersonal and communication skills

• Business and customer oriented and a good team player

• Fluent English in both written & spoken. Other Asian language(s) would be a strong asset.

BD Core competency

• Process Effectiveness

• Customer Focus

• Drive for results

• Continuous & Versatile Learning

Functional (Knowledge)

• Demand Planning & Analysis

• Customer & Market knowledge

• Sales & Operational Planning

• CPFR

• Distributor Management

Functional (skills)

• Inventory Management

• Planning / Forecasting Techniques

Regulatory competency

• Good Distribution Practice for Medical Devices (GDPMDS)

• Sarbanes Oxley (SOX)

Enterprise Competency

• SAP

• APO

• BW

• Continuous Improvement Processes and Tools

• BI Tool ( eg. Qliksense, Power BI…)

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift